Lead Implementation Consultant

As an Implementation Consultant, you will:

• Lead & deliver end-to-end implementation of Sprinklr's CCaaS solutions for enterprise clients, ensuring scalability, performance, and long-term value.

• Serve as the technical voice of the customer and advocate for your clients' needs when escalating product issues.

• Configure the Sprinklr product for various brands and industries following high standards of delivery and quality.

• Constant learning and collaborating with the team to develop best practices on product configuration.

• Work as a team to understand product adoption by various brands and establish a standard practice to improve adoption.

• Expertise in business analysis, functional specification, system design, platform configuration, testing and training while assisting in operational housekeeping. This includes:

• Provide social insights and recommendations to support clients' business practices.

• Design and configure the appropriate Sprinklr solution to meet all requirements based on the best practices and client's custom needs, adhering to primary business use cases and platform functionality.

• Perform health checks of existing customers in need of platforms upgrades and suggest solutions based on best partners and client needs.

• Ensure that all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions.

• Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur.

• Provide consulting advise to clients about Sprinklr platforms during different phases of projects., EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Do you have experience in Webex?, The Product Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-case, industry, and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Experience Required: 4+ years' experience in CCaaS Implementations Education Qualifications: B.Tech/ B.E Graduation Language: French & English (Fluent / Native), * 3+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.

• Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC).

• Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark).

• Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms.

• Development experience with Groovy, JavaScript, and/or scripting for integrations is a MUST.

• Familiarity with Generative AI and Large Language Model (LLM) concepts

• Strong understanding of API integrations and using APIs in workflows

• Strong analytical and problem-solving skills

• Excellent communication skills - both written and verbal

• A drive to dig into the details of the system or process to solve customer problems.

• Desire and ability to rapidly learn a wide variety of new technical skills.

• Self-motivated, takes initiatives, and assumes ownership.

• Ability to work in a highly collaborative and fast-paced environment.

• Enthusiastic professional with a focus on customer success.

• Excellent listening skills to fully understand the customer value requirements.

• Passion for solving client challenges and commitment to client delight

• Strong customer handling skills and willingness to serve customer across various time zones.

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide., We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: * Lead a new category of enterprise software that we call Unified-CXM. * Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. * Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.