IT Support Technician

Maritime Developments Limited - Maritime Developments | Tailored consultancy, equipment and personnel packages Do you want to be a part of a forward thinking team, challenging how things are done today to find improved solutions for tomorrow? Are you energetic and driven, with real hunger to progress? The MDL brand is centred on a unique personality that shapes us in the development of our team and guides us on how we select who should be part of it. We live Ingenious Instinct by always being open minded to ideas, whatever they are and whomever they come from. We encourage creativity and problem solving, we challenge our team, our processes and our offering to customers, and we celebrate our successes.

About the Role

The IT Support Technician will support ongoing business operations including the existing IT and System improvements whilst also enabling new and emerging technology adaptation.

Responsibilities

• Enable day-to-day IT operations including IT Management, Configuration, Administration and Technical Support
• Improve workforce efficiency by providing IT Training.
• Explore existing and emerging technologies.
• Facilitate technology adaptation.
• Assisting with the Management of Hardware & Software Licensing.
• Assist with Cybersecurity related tasks when required
• Resolve problems related to hardware, software and networking
• Track and manage work records, compile job reports, and maintain documentation of support activities.
• To follow the process of continuous improvement and to demonstrate a continuous improvement approach towards all processes, products, and tasks within their role, to maintain and report key performance indicators, and to act as required to ensure agreed performance standards and expectations are achieved or excelled.
• To show commitment to HSEQ and to set good personal examples on HSEQ issues within their area of operation and influence. Required to report all accidents and near misses to their line manager, and to always lead by example and set high standards in all aspects of their role.
• To actively participate in all aspects of HSEQ awareness, education, training, and communication. Accountable for stopping a job if perceived that it is not safe to progress for personnel or the equipment/ product, or if not adhering to MDL standards or procedures.
• To encourage the team to challenge internal and external processes, procedures, and methodologies to improve the MDL offering.
• To always maintain good relationships with clients and other stakeholders as well as to act as an MDL ambassador.

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Competent in all Microsoft packages including Outlook, Projects, Excel, Word & SharePoint

• Ability to administer Teams and SharePoint online (good to have)
• Understanding of Azure technology Stack
• Pros for knowing any cybersecurity technology stacks. (Example MS Defender)
• Educational Background: A bachelors degree in information technology, computer science, or a related field.
• Work Experience: Proven experience as a technical support engineer or in a similar IT role.
• Pros for any certificates related to IT

Personal Attributes

• Able to multitask, work under high pressure and as part of a team
• Able to work on own initiative and be self-motivated
• Willingness to learn & adapt
• Excellent communication skills (verbal and written) with all levels of management, personnel, clients & other stakeholders
• Attention to detail
• Proactive, flexible and decisive
• Able to innovate and challenge