IT Support Technician

Our systems at SMI are the backbone of what we do, and how we ensure that we deliver a great service to all of our customers. We've grown a lot recently and are still on our journey to get even bigger, so to ensure the IT team can help everyone get the most out of the technology they use every day, we've created a brand new IT Support team.

Our IT Team is growing and we're seeking a proactive and personable IT Support Technician to provide first and second line support to for our business applications and user devices. You'll be the first point of contact for technical support, helping to keep our systems running smoothly.

What will I be doing?

• Providing first and second line support for IT infrastructure and applications
• Purchasing and configuration of new user equipment based on SMI specifications
• IT inductions for new starters
• Running IT starter, mover, leaver processes
• Maintaining an IT asset register
• Management of tickets in Jira
• Documentation of issue resolutions
• Providing support to our Petersfield Head Office as well as our Distribution Centre and Manufacturing facility, both based in Fareham

• An understanding of Windows operating systems and Microsoft M365 applications
• Ability to diagnose and resolve hardware and software issues
• Experience with Azure configuration including Entra ID and Intune
• Experience managing SaaS based applications
• Strong problem solving and communication skills
• It would also be great if you had knowledge of networking fundamentals

• A salary of £35,000
• Entry into our Growth by Sharing bonus scheme following probation
• 25 days annual leave plus bank holidays, increasing after 3 years of service
• Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events
• 1 day WFH each week
• Friday 4pm finish

SMI is an employee-focused company with a strong family-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment., SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.