Network Schedulers

The post holder's role will include the booking of patients SACT treatment, and booking Outpatients appointments, communicating with patients and relatives both face to face and on the phone, ensuring patients receive their appointments in a timely manner. Other administration skills will be required to support the clinical teams. The role requires the individual to meet deadlines for appointments and targets, to communicate well with all members of the multidisciplinary team, patients, and their relatives and to act in a professional, courteous manner at all times. The successful candidate would be expected to cover reception duties and work a variety of shifts between 7.30am and 6pm throughout the week, there will also be an expectation to work some Bank Holidays and Saturdays on rotation., The scheduling of patients SACT treatment, and Outpatients appointments, communicating with patients and relatives both face to face and on the phone, ensuring patients receive their appointments in a timely manner. Other administration skills will be required to support the clinical teams. It requires the individual to meet deadlines for appointments and targets, to communicate well with all members of the multidisciplinary team, patients, and their relatives and to act in a professional, courteous manor at all times. KEY ROLE DIMENSIONS

Communication & Relationship Skills

• Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format
• Communicate complex information about chemotherapy appointment schedules to patients
• Communicate with patients who may be anxious, angry or upset
• Exchange relevant information with GPs and other health professionals
• Deal compassionately with distressing situations
• Liaise with other members of staff regarding case notes and patient visits
• Maintain patient confidentiality at all times

Analytical & Judgmental Skills

• Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes
• Use own initiative to liaise with clinical staff where necessary regarding patient queries
• Use patient information systems to assist patients and staff with solving issues
• Apply knowledge to correctly code treatment appointments and first definitive treatments
• Assess patients' demographic details and alert management if they do not reach eligibility criteria for treatment in the NHS

Planning & Organizational Skills

• Plan for patient admissions, appointments, and discharge
• Clinic preparation to ensure that all clinical notes and forms are present
• Make alterations to clinic structure to accommodate arrival of unexpected patients
• Use the iQemo scheduling system to book patients for treatment.
• Re-arrange clinics to accommodate staff absence
• Ensure that annual leave does not occur at the same time as colleagues
• Provide cover for colleagues across the Division and at other bases who deliver chemotherapy activity in times of sickness and annual leave - therefore will be familiar with systems and processes in all areas.

Physical Skills

• Work in patient information system, requiring standard keyboard skills
• Use office equipment including PCs, fax machine, and phones

Responsibility Patient/Client Care

• Provide comprehensive advice to patients/relatives regarding appointments
• Signpost patients to other areas of hospital

Responsibility Policy & Service Development

• Follow all relevant policy and legislation
• Work collaboratively with colleagues to ensure policies are adhered to

Responsibility Financial & Physical Resources

• Handle financial donations, frequently made by patients visiting the unit
• Ensure that office supplies are adequate, ordered and obtained for the smooth running of the unit

Responsibility Human Resources

• To provide induction support to new post holders
• Demonstrate workplace routines to less experienced members of staff

Responsibility Information Resources

• Update patient demographic details in patient information system
• Enter patient appointments and outcomes in patient information system
• Track patient notes in patient information system
• Print forms to attach to patient notes
• Print out daily clinic lists

Responsibility Research & Development

• Undertake surveys/audits as necessary to own work

Freedom to Act

• Post holder is expected to follow all relevant protocols, SOPs and standard practice.
• Administrative manager is available as point of reference for any queries and will meet regularly with staff
• Plan and organize own time and workload activity with prioritization
• Use own initiative to solve problems and answer staff and patient enquiries

Physical Effort

• Periods of time spent sitting at keyboard to input information
• Moving heavy sets of case notes around reception areas frequently during day

Mental Effort

• Concentration is required when making appointments and entering data on patient information system
• Constant interruptions from phone calls, patients presenting at reception and demands from other members of staff
• Unpredictable pattern of working due to arrival of unplanned patients, missing case notes, cancelled clinics, staff absence and patient illness

Emotional Effort

• Direct interaction with patients suffering from terminal illnesses
• Receiving phone calls from family members informing of the death or deterioration of patients
• Frequent exposure to distressed patients who are upset or angry

Working Conditions

• Continuous use of VDU for patient management
• Busy reception area
• Frequent exposure to physically ill patients in waiting area

The post holder will require excellent communication skills and be able to work as part of a team but also be able to manage your own workload. The role requires considerable amount of computer work using a few of the trusts systems. A good knowledge of these information systems would be an advantage, although training will be given., This role requires occasional work at various Christie sites, and as such, candidates must have their own means of transport and possess a full UK driving licence.

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK., The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants. We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit. We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. The Christie NHS Foundation Trust is committed to the highest standards of ethical conduct and integrity in all our activities. We have a zero-tolerance approach to modern slavery in any of its forms, including slavery, servitude, forced or compulsory labour, and human trafficking. We are fully committed to acting ethically and with transparency in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our organisation or supply chains. All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure. By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there. If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer. Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website. You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.