Unified Comms Network Specialist

1. Deliver and operate services for our special customers, working to contracted Service Level Agreements (SLAs) and Service Level Targets (SLT's)
2. Be part of an exceptionally motivated onsite BT Technical Services Team
3. Manage and technically support both internal reference and critical customer located Collaboration platforms, systems and networks for our key customers.
4. Own and manage all critical change and support activities. Deploy system updates, install patches providing critical or urgent configuration support.
5. Establish and maintain high availability of platform services. Ensure rapid and robust resolution of incidents during normal operations. Responsible for successful deployment of change activities, upgrades and other system enhancements.

• Troubleshooting
• Network Configuration
• Issue Resolution
• Network implementation
• Network Security, * Degree educated (or vocational qualifications within relevant disciplines)
• Operational and management experience within the IT sector
• Able to form part of an out of hours on call rota (1 week in 3 or 4)
• Experience of leading IT project teams during complex deliveries

Desired Experience:

• Administration of Cisco Unified Communications manager (CUCM), Cisco Unity Connection (CUC), Cisco Packaged Contact Centre Enterprise (PCCE)
• Troubleshoot user issues related to PCCE, CUCM, Unity

• Competitive salary
• 10% on target bonus (Depending on country based)
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• On-call allowance (Depending on role requirements)
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100's of retail discounts including the BT shop

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