2nd Line Helpdesk Support Specialist

Chapman Tate is seeking a skilled and customer-focused 2nd Line Helpdesk Support Specialist to join a prestigious global consultancy working onsite across London and Guildford. This is an excellent opportunity for an experienced IT support professional who thrives in fast-paced environments and is confident supporting diverse users within a consultancy-driven setting.

You will act as a key escalation point for technical issues, ensuring high-quality support, timely resolution, and exceptional communication always., * Provide 2nd line technical support for onsite users, escalating complex issues where required.

• Install, configure, and maintain hardware, software, and systems.
• Troubleshoot and support internet protocol-related issues.
• Support database applications and diagnose application-related errors.
• Manage tickets and ensure issues are resolved within agreed SLAs.
• Deliver a high standard of customer service, ensuring clear communication and professional handling of all queries.
• Collaborate with wider IT teams across the consultancy to ensure continuous improvement of support processes.

• Proven experience in a 2nd Line Helpdesk / Desktop Support role.
• Strong installation experience (hardware, software, systems).
• Solid understanding of internet protocols and network fundamentals.
• Previous experience working within a consultancy or managed services environment.
• Hands-on experience supporting database applications.
• Proficiency across the Microsoft suite, including Windows OS, Office 365, and related tools.
• Excellent customer service skills with the ability to communicate technical issues clearly and professionally.
• Strong problem-solving abilities and the ability to work autonomously onsite.