Service Desk Agent

REQUISITOS IMPRESCINDIBLES:Knowledge/expertise of:Managing IT assets: utilizing CMDB tools efficiently.Experience managing ITSM tools, preferably ServiceNow.Ticket analysis to determine if it's necessary to recategorize itPrioritization of incidents according to the requirements indicated in the Service LevelsIncident diagnosis and resolution Generate documentation and/or update existing procedures to reduce the number of incidents opened to Service DeskCoordination with the rest of service towers for collaboration on defining the incidents solutionActive Directory knowledgeExperience with monitoring toolsEnglish proficiency level of C1.REQUISITOS VALORABLES:Technical knowledge on:- M365 (Teams, Sharepoint, Exchange, Office)- Windows 10/11/MacOSTITULACION REQUERIDA:Superior Technician in Management of Compute Systems or similar valuableAÑOS EXPERIENCIA EN PERFIL SOLICITADO:1 - 2 years