Service Desk Agent
Uni Systems
Canton de Strasbourg-1, France
5 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
IntermediateJob location
Canton de Strasbourg-1, France
Tech stack
Lightweight Directory Access Protocols (LDAP)
Data Logging
Job description
- Logging all relevant incident and service requests details and allocating categorization and prioritization
- Providing first-line investigation and diagnosis
- Resolving incidents and service requests whenever possible
- Escalating incidents and service requests to 2nd level support teams (systems, network and content collaboration)
- Keeping users informed of progress
- Closing all resolved requests
- Updating the Knowledge Base
Requirements
Do you have experience in LDAP?, Do you have a Bachelor's degree?, What do you need to succeed in this position?
- Bachelor's degree with minimum 4 years of relevant working experience
Working experience with the below:
- AD/LDAP basic management
- HW/SW inventory management
- Printers and printing services
- Excellent analysis and problem solving
- Prioritizing incidents, requests and changes
- Familiar with ITIL concepts
- End user support
- Workstation and mobile devise OS, application and simple hardware support
- IP-telephony system support
- LAN cabling and patching
- Centralized deployment of software and updates
- Excellent use of the English language (verbal & written)
