Head of IT

The Head of IT is responsible for leading the organisation's entire IT function, encompassing strategy, infrastructure, service delivery, cybersecurity, supplier management, and digital transformation. This individual will guide the IT team, champion innovation, and ensure technology effectively supports both current operations and long-term growth. The role combines strategic leadership with hands-on operational oversight, placing strong emphasis on efficiency, user experience, security, and alignment with business objectives., Strategic Leadership

• Develop and implement an IT strategy aligned with organisational goals.
• Ensure IT initiatives support business priorities, scalability, and adaptability.
• Lead digital transformation initiatives to enhance operational efficiency and user experience.
• Develop a long-term technology roadmap that supports growth and innovation.
• Deliver and oversee a long-term IT security programme, including progress toward ISO 27001 accreditation.

IT Operations & Infrastructure

• Oversee the delivery of reliable, secure, and high-performing IT systems.
• Ensure the smooth operation of networks, servers, infrastructure, and enterprise applications.
• Manage relationships with IT suppliers, vendors, and partners, including contract negotiations and performance oversight.
• Lead cloud technology adoption and ensure cost-effective use of cloud resources.
• Continuously evaluate and enhance IT processes, workflows, and systems.
• Partner with global IT service providers to ensure consistent standards across international offices.

Cybersecurity & Risk Management

• Collaborate with an outsourced Security Operations Centre to enforce IT security policies and standards.
• Monitor and mitigate cybersecurity threats while ensuring regulatory compliance.
• Manage disaster recovery and business continuity frameworks.
• Conduct periodic security audits, penetration tests, and vulnerability assessments.

Team Management

• Lead, mentor, and develop a high-performing IT team.
• Recruit and retain IT talent to meet evolving business needs.
• Manage team budgets, resources, and workload prioritisation.
• Ensure the team delivers excellent support across all locations.

Supplier Management

• Source, manage, and maintain strong relationships with key suppliers across hardware, software, cloud services, AI platforms, digital services, licensing, and communications technologies.

Service Delivery & Support

• Oversee IT support operations and maintain high user satisfaction levels.
• Implement and manage SLAs for support and incident resolution.
• Drive continuous improvement in support processes, tools, and automation, including RPA or AI-enabled automation.

Change & Project Management

• Lead IT projects, ensuring delivery on time, within scope, and within budget.
• Work closely with stakeholders to understand business requirements and deliver appropriate solutions.
• Manage change effectively to minimise disruption during system or technology rollouts.

Budget Management

• Create and manage the IT budget, ensuring cost efficiency and value for investment.
• Drive cost-saving initiatives without compromising service quality.
• Provide regular reporting to senior leadership on performance, risks, and opportunities., We also have dedicated learning and development for our sales team. We run weekly sessions for Consultants to enhance their skills as a Recruiter or for them to learn soft skills for when they want to progress into a Sales Leader via our Future Leaders program.

• Proven experience as a Head of IT, IT Director, or similar senior IT leadership role.
• Strong background in developing and executing IT strategies aligned with business needs.
• Experience managing IT infrastructure, cloud environments, and cybersecurity operations.
• Hands-on experience with digital transformation, including modernising legacy systems.
• Solid understanding of IT governance, GDPR considerations, compliance, and risk management.
• Demonstrated experience leading and developing IT teams.
• Strong financial acumen in IT budgeting and cost optimisation.
• Ability to manage and deliver multiple projects in a fast-paced environment.

Technical Skills

• Strong knowledge of networking, server environments, cloud services (Azure/AWS), and ITIL practices.
• Competence in cybersecurity tools, frameworks, and standards (ISO 27001 beneficial).
• Familiarity with enterprise technologies such as ERP, CRM, and productivity platforms (e.g., Microsoft 365)., * Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Relevant certifications such as ITIL, CISSP, CISM, Prince2, or PMP are advantageous.

develop is a leading contributor to the software engineering community for the UK, Germany and the US. We are an award-winning recruitment business made up of 10 brands: develop .NET, develop Java, develop Python, develop JavaScript, develop Change, develop Technology, develop Product & Design, develop PHP, develop Embedded and develop DevOps. We partner with the world's most innovative businesses offering product-based solutions for both permanent and contract recruitment objectives. Our Story When we launched develop we wanted to positively disrupt the recruitment industry, and change peoples perceptions of the typical recruitment agency. Launching in 2020, coming out of a pandemic people questioned our decision, but we let our success speak for ourselves. We've grown from four brands in one country, to 10 brands spanning three countries, with offices in London and Miami. We do things differently, and we're changing the way people see recruiters. We learn to code, so when you speak to us we can understand your tech requirements in more detail as well as relaying this to tech talent more concisely. Our Unique Culture At develop, our team is who we are, and without them we wouldn't be where we are. By working together with our clients, candidates and employees we deliver the best recruitment solutions for you and your needs. We deliver a collaborative and tailored recruitment approach. We're Great Place to Work Certified, and Great Workplace for Women Accredited. But why? Our DNA is who we are, and we don't accept anything less: * Unwavering accountability * Uncompromisable standards * We are human * We're commitment to constant learning, develop is committed to diversity, and we have a dedicated team to DEI. We are a place and a partner for everyone. We will take every step we can to ensure an equal, diverse and inclusive environment for anyone that we encounter. We regularly update policies to fit the needs of our team, as well as implementing forward thinking processes such as providing free sanitary products, peri-menopause and menopause leave, menstruation support, as well as offering enhanced family planning policies to all employees. All our Consultants receive diversity and inclusion training which allows us to present our clients with a diverse range of candidates free from bias and discrimination. We've created a playbook to help and support our clients to hire diverse talent based off our training.