IT Support Technician

As our IT Support Technician, you will be the first point of contact for day-to-day IT enquiries. Your support will help staff stay connected, productive, and confident using our systems, while providing clear, patient communication and excellent customer service., * Provide first-line IT support via phone, email, and in person

• Troubleshoot software, hardware, and device issues
• Set up, configure, and maintain desktops, laptops, printers, and mobile devices
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, Word, Excel)
• Perform password resets and account unlocks for Active Directory / Microsoft 365
• Assist with onboarding and offboarding: device setup, account provisioning, asset allocation
• Maintain accurate incident logs and manage them through to resolution
• Update IT documentation and equipment records
• Follow IT processes and escalate issues where appropriate
• Carry out occasional IT-related physical tasks (moving or installing equipment)
• Be flexible to work occasional out-of-hours when required

Do you have experience in iOS?, This is a great opportunity for someone with Level 1 IT support experience (or equivalent skills) who loves helping people, solving problems, and growing their technical knowledge., Essential Skills & Experience

• Previous Level 1 IT Support / Helpdesk experience, or demonstrable equivalent skills
• Confident troubleshooting Microsoft Windows PCs
• Experience with Microsoft 365 apps and basic admin tasks
• Understanding of PC hardware and peripherals
• Experience with Active Directory user management
• Strong communication and people skills
• Ability to prioritise workload and follow structured processes
• A problem-solving mindset and willingness to learn

Desirable

• Basic networking knowledge (e.g., Wi-Fi, IP addressing)
• Familiarity with iOS/Android device support
• Awareness of basic security and data protection principles

Personal Attributes

• Positive, patient, and customer-focused
• Calm under pressure and able to adapt to changing needs
• Well organised with attention to detail
• Able to work independently as well as collaboratively

• Onsite role
• 20 hours per week (4 hours per day, Monday-Friday)
• Some flexibility with exact times