ICT Infrastructure Operations - Automation

You'll also be responsible for monitoring and maintaining our infrastructure, ensuring systems run reliably and securely. Acting as the escalation point, you'll handle complex support tickets that require advanced technical expertise. You'll also perform regular updates and patches to keep environments compliant, while troubleshooting challenging issues to deliver lasting solutions.

• Automation Development: Identify inefficiencies and build automation solutions using tools like PowerShell, Python, and Bash to streamline operations and reduce manual effort.

• Incident & Problem Management: Automate detection, triage, and resolution processes, and contribute to root cause analysis with preventive automation.

• Change & Configuration Management: Design automated workflows for patching and infrastructure changes using tools such as Ansible, Terraform, and Intune.

• Cross-Team Collaboration: Partner with Infrastructure Ops, Service Desk, and Field Services to integrate automation into daily workflows and promote best practices.

• Knowledge Sharing: Document automation processes clearly and provide training to support team-wide adoption and continuous improvement.

You're not just technically (demonstrable 2nd and 3rd line experience) skilled - you're a problem solver, innovator, and collaborator who thrives under pressure. You'll bring a mix of technical expertise and service-driven mindset, with a passion for continual improvement.

• Strong experience in 3rd line support with a focus on automation.
• Hands-on expertise with Office 365, Azure, scripting (PowerShell), and workflow automation.
• Skilled in stakeholder engagement with excellent communication abilities.
• Customer-centric, process-driven, and detail-oriented.
• Resilient under pressure, accountable, and committed to infrastructure stability.
• Familiar with ITIL best practices for structured operations.

VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Option to buy additional annual leave
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities-comprehensive skills-based training
• Family friendly polices including enhanced maternity benefits
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We're looking for a forward-thinking ICT Infrastructure Operations (automation) to join our team based at our Hoddesdon HQ. You'll be at the heart of our infrastructure operations, identifying automation opportunities and building powerful tools that make our systems smarter and our teams more efficient. From scripting to deployment, monitoring to incident response, your work will shape the future of how we deliver IT., VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.