SC Cleared ITIL Service Asset & Configuration Manager

• Lead the design, implementation, and continuous improvement of the SACM process, ensuring it remains fit for purpose.
• Define the scope and standards for Configuration Items (CIs), including hardware, software, and documentation, along with their relationships.
• Manage the Configuration Management System (CMS) and CMDB, overseeing discovery, data imports, and regular housekeeping to maintain data integrity.
• Monitor process execution, ensuring compliance with policies and standards, and conduct audits to verify data accuracy.
• Collaborate with other ITIL process managers (Change, Incident, Problem) to provide accurate configuration data for impact assessments and problem resolution.
• Coordinate resources and deliver training to ensure team members are equipped with necessary knowledge.
• Produce reports on KPIs, status updates, and impact analysis for stakeholders.
• Oversee lifecycle management of assets and CIs from acquisition to disposal.

• Proven experience in designing and managing SACM processes within complex IT environments.
• Strong knowledge of ITIL 3.0/4.0 frameworks.
• Experience delivering government or defence projects.
• Ability to tailor processes to specific project needs.
• Excellent stakeholder engagement and communication skills.

Desirable Skills:

• Knowledge of Army communication systems.

Required Education & Certifications:

• ITIL Foundation certification (or higher).
• Demonstrable experience in configuration management and process improvement.

Join us and be part of a vital project supporting national security, working in a dynamic environment that values expertise and innovation.

Our Client, a leading defence and technology organisation, is hiring for a reputable client to support the delivery of critical IT services within a secure environment.