Technical Support Engineer Laser Specialist
Role details
Job location
Tech stack
Job description
- Doing meaningful work that makes an everyday impact on the world around you.
- Growing your expertise and expanding your skillset with every project.
- Owning your ambition and fueling your career growth.
It's all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week-after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet's technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.
As part of the Videojet team and the broader Veralto network, you'll work with products that make an everyday impact on the world around you-and along the way, you'll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.
Learn about our leading portfolio of innovative products here!
We offer:
- Professional onboarding and training options
- Powerful team looking forward to working with you
- Career coaching and development opportunities
Reporting to the Technical Service Manager, the Technical Support Engineer is responsible for the internal default contact for any laser related queries for service and the wider business and will also be responsible for upskilling the rest of the tech support team on the laser technology. Ideally, this position will be located in Huntington and it is hybrid.
In this role, a typical day will look like:
- Act as the primary internal contact for all laser-related queries across Service and the wider business.
- Provide accurate, efficient, and high-quality technical assistance to customers via phone and email (75% with customers - salesforce and phone)
- Upskill and support the technical support team on laser technology.
- Work closely with the engineering scheduler to allocate service engineers to off-site jobs.
- Maintain consistent, detailed logs and records of customer enquiries and service activities.
Requirements
Do you have experience in Technical support?, * Highly motivated with strong interpersonal and customer care skills.
- Ability to deliver exceptional technical support in a clear and professional manner.
- Strong attention to detail to maintain accurate records and follow service processes.
- Confident communicator able to manage enquiries and provide guidance to both customers and internal teams.
- Willingness and capability to train and support colleagues on laser technology.
