IT Service Desk Technician

IT Service Desk Technician - Be the Hero Behind the Screens, At Cooper Parry, we don't just fix IT issues-we create seamless digital experiences. We're on the hunt for a next-level IT Service Desk Technician who's proactive, passionate, and ready to take ownership of our tech landscape. About the day to day…

• Be the first point of contact for all IT support queries-delivering 1st & 2nd line support across Microsoft 365, Office apps, and internal systems.
• Troubleshoot and resolve hardware, software, mobile, and audio & visual issues with confidence and clarity.
• Build and configure devices for new joiners, ensuring a smooth onboarding experience.
• Maintain and support end-user tech-from laptops to printers to meeting room setups.
• Log, track, and resolve incidents and service requests with precision and care.
• Spot patterns, dig deep into recurring issues, and implement long-term fixes.
• Create and maintain clear, user-friendly documentation to support the wider team.
• Own your work. Drive continuous improvement. Keep the business moving.

Do you have experience in Windows?, Are you the kind of IT professional who thrives under pressure, lives for solving problems, and delivers service with a smile-even when the pressures on? If you're a fast-moving, service-obsessed technician who's hungry to grow, innovative, and wants to make a real impact, we want to hear from you., * Proven experience in a fast-paced IT Service Desk environment.

• Strong knowledge of Microsoft 365, Intune, Azure, and Windows 10/11.
• A natural communicator-clear, confident, and calm under pressure.
• A problem-solver who thrives on challenges and takes pride in delivering results.
• Experience with IT infrastructure services and user lifecycle management.
• Microsoft certifications or equivalent qualifications required., * You're not just reactive-you're proactive. You anticipate needs and act fast.
• You're obsessed with service and love making people's day better through tech.
• You're curious, always learning, and never afraid to ask "what if?"
• You're a team player who brings energy, positivity, and a can-do attitude.

What's in it for you? Our people are the beating heart of our culture. We know that if you love working here, and you're given the trust and autonomy to work in a way that best suits you, you'll produce amazing results. That's why we offer things like:

• A flexible approach to work - balancing working from home, in office or with clients
• A generous holiday entitlement
• An enhanced parental leave policy
• An enhanced pension scheme
• No dress code - just "wear something!"
• A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
• Volunteering opportunities to work closer with local communities and charities
• Cooper Parry social/sports clubs

We've been dubbed 'the rebels of accountancy'. We're straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service - free from unnecessary red tape. Check out our recent achievements: * Best Companies' No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK * Became B Corp Certified in 2023 and we're still the UK's largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow