Solutions Engineer
Role details
Job location
Tech stack
Job description
Team & Role Overview: We're looking for a skilled financial markets solutioning expert to join First Street as part of our Solutions Engineering & Customer Success team. In this role, you will work closely with our product and science teams to bridge the gap between technical capability and client business needs. This position requires a combination of deep experience in the asset owner and asset manager space, or at a SaaS company selling into these organizations, along with investment analysis expertise, a sales mindset, and a strong understanding of how climate model outputs are integrated into financial and investment decisions. Strong communication skills are essential, as you will support our account executives and customers as a trusted technical partner, translating our product into actionable business insights, guiding clients on adoption, and collaborating closely with our climate science, economics, product, and data teams to shape product requirements and ensure effective customer implementation. You will report directly to the Director of Enterprise Solutions, working closely with the Head of EMEA & APAC as well as other teams to understand customer needs, provide technical support during the sales process, influence the evolution of our product roadmap, and ensure that our solutions are effectively developed and implemented to meet the requirements of asset owners and managers. Responsibilities
- Collaborate with account executives to understand customer business need / pain points, and provide technical support and analytical solutioning throughout the sales process
- Act as a subject matter expert for all internal and external stakeholders to help guide solutions in a way that will resonate with financial organizations
- Perform live demonstrations of the First Street Enterprise Suite software solution to showcase its capabilities in real time, working with account executives to tailor presentations and product demonstrations to address business needs and use cases, highlighting the value and capabilities of First Street's solutions
- Prepare and validate datasets provided by clients, ensuring accuracy and consistency
- Assist in the preparation of proposals, RFP responses, and other technical sales materials
- Address technical questions related to data delivery mechanisms, API integrations, and data formats to ensure smooth and efficient implementation for customers
- Build sales materials with the support of our marketing team that translate our product capabilities into actionable business outcomes for asset owners and managers
- Work closely with First Street's climate science, economics, data and software engineering teams to understand and effectively communicate the technical aspects of our products, as well as to provide feedback from customers that directly impact our roadmap
- Respond to customer inquiries regarding our data product, providing clear and detailed explanations of data fields, methodologies, and appropriate usage
- Develop and maintain strong relationships with key technical stakeholders at customer organizations
- Stay informed on industry trends, competitive landscape, and advancements in climate science and technology to effectively support the sales team
- Work with the climate implications team to draft research and reports that highlight the value of our data in a way that the press and financial industry would care about
- Travel as required to meet with customers and support sales efforts which would include representing First Street at public events
Requirements
Good communication skills