Technical Architect

ServiceNow
Charing Cross, United Kingdom
5 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Charing Cross, United Kingdom

Tech stack

JavaScript
API
Amazon Web Services (AWS)
Azure
Continuous Integration
Systems Integration
Scripting (Bash/Python/Go/Ruby)
Google Cloud Platform
Software Coding
Servicenow

Job description

We are seeking an experienced Technical Architect - ServiceNow to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills.

Key Responsibilities

  • Architecture & Design

  • Define and maintain ServiceNow architectural standards, frameworks, and best practices.

  • Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs.

  • Lead technical design sessions and translate business requirements into technical solutions.

Platform Ownership

  • Oversee ServiceNow platform governance, upgrades, and integrations.
  • Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture.
  • Drive automation and innovation across IT processes using ServiceNow capabilities.

Technical Leadership

  • Provide technical guidance to developers, administrators, and implementation teams.
  • Review and approve solution designs, configurations, and customizations.
  • Mentor junior engineers and promote knowledge sharing across teams.

Integration & Automation

  • Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms).
  • Implement automation workflows, orchestration, and API-based solutions.
  • Ensure seamless CI/CD pipeline integration for ServiceNow deployments.

Governance & Compliance

  • Establish and enforce coding standards, security policies, and compliance requirements.
  • Conduct regular audits of ServiceNow configurations and customizations.
  • Provide reporting and analytics on platform performance and adoption.

Stakeholder Engagement

  • Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals.
  • Act as a trusted advisor for ServiceNow roadmap planning and solution adoption.
  • Communicate complex technical concepts to non-technical stakeholders.

Requirements

  • Technical Expertise

  • Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM).

  • Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.

  • Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations.

  • Proficiency in automation tools and CI/CD practices.

Process Knowledge

  • Solid understanding of ITIL processes and enterprise IT service management.
  • Experience in designing governance frameworks for ITSM/ITOM.

Soft Skills

  • Strong leadership and mentoring capabilities.
  • Excellent communication and stakeholder management skills.
  • Analytical mindset with problem-solving abilities.

Preferred Qualifications

  • ServiceNow Certified Technical Architect or Certified Master Architect.
  • ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
  • ITIL v4 Foundation certification.
  • Experience in large-scale enterprise ServiceNow implementations.

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