ICT Systems Specialist 80%
Role details
Job location
Tech stack
Job description
Join the University of Basel as an ICT Systemspezialist*in! This role offers a dynamic work environment and great benefits.
Tasks
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Ensure IT support across client lifecycle and systems.
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Provide 2nd-level support for diverse user groups.
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Assist research groups with IT solutions and projects., In the role of ICT Systems Specialist, you take on a central role at the interface of a modern, diverse, and service-oriented IT landscape that supports numerous scientific and administrative units of the University of Basel. As a member of IT Services (ITS), you contribute to providing high-quality IT services and act as an advisor for all stakeholders. You actively network with IT specialists within the Services & Support team, the central ITS teams, and colleagues from other units. Through your strong communication and organizational skills, you significantly contribute to understanding requirements, developing solutions, and ensuring reliable basic IT services., * Active participation in ensuring basic IT services throughout the entire client lifecycle (procurement, deployment, operation, maintenance, replacement) in an enterprise environment for macOS and Windows systems
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2nd-level support for different user groups in the scientific environment; professional consulting, structured problem analysis, and targeted solution finding
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Support of research groups in research, teaching, and administration - e.g., scientific device control, lab IT, or specific software and hardware requirements
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Participation in management of central distribution technologies (OS and software deployment, patching, client delivery) and their continuous optimization
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Business analysis of internal processes, structured recording of requirements, and derivation of suitable technical or organizational solutions
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Participation in IT projects up to independent organization and handling of large organizational tasks in the university environment, For content-related questions, Andreas Grossenbacher, Team Leader Services and Support (SaS), is happy to assist you at 0041 (0)61 207 55 59.
Requirements
- Relevant IT education and experience with macOS and Windows.
- Strong organizational and communication skills required.
- Ability to analyze and solve technical issues effectively., * Completed relevant education or training in the IT field as well as solid knowledge of the macOS and Windows operating systems in an enterprise environment, ideally with a focus on client management.
- Strong organizational talent with the ability to coordinate tasks in a structured, reliable, and efficient manner.
- High communication skills in dealing with different user groups; ability to convey technical matters understandably and clearly capture needs.
- Experience in analyzing requirements, identifying problems, and implementing suitable solutions.
- Motivation to familiarize yourself with project management methods and the ITIL framework; initial contact with projects or ITIL is welcome.
- Service-oriented, independent working style with high quality standards. Very good communication skills in German and English.
Benefits & conditions
You will act in a responsible, interesting, and varied role in which you can effectively contribute and implement your knowledge, experience, and ideas. You will have the opportunity to actively and sustainably shape the organization. The university offers an open, interesting, and broad working environment in the city center of Basel in an enterprise dimension. You have diverse opportunities to further educate and develop yourself in your work area. You also benefit from extensive fringe benefits such as family services, discounts for catering and sports, as well as other preferential conditions. Furthermore, the University of Basel offers hybrid work organization options, on-site and home office.
