3rd Line IT Engineer (North London)

• Resolve Complex Incidents: Act as the senior escalation point for issues unresolved by 1st and 2nd line teams.
• Incident Ownership: Lead the resolution of high-priority incidents to minimise disruption to the client's operations.
• Root Cause Analysis: Investigate recurring problems and implement long-term corrective measures.
• Advanced Service Requests: Deliver specialist service requests, upgrades, and custom configurations.
• Infrastructure Implementation: Plan and implement infrastructure changes with minimum downtime.
• Documentation: Produce detailed documentation and knowledge-base articles for complex solutions.
• Support & Training: Mentor junior support teams to elevate overall service capability.
• System Monitoring & Optimisation: Review system performance and implement efficiency improvements.
• Vendor Coordination: Liaise with third-party providers to resolve advanced hardware or software issues.
• Upgrades & Updates: Manage software patches, firmware updates, and system upgrades.
• Disaster Recovery: Develop and test robust recovery plans for critical systems.
• Security Implementation: Maintain strong security measures to protect client data and systems.
• Infrastructure Planning: Assess future infrastructure needs to support business growth.
• Service Performance Analysis: Identify service bottlenecks and implement targeted improvements.
• Compliance & Auditing: Ensure systems and processes meet regulatory and industry standards.

• 3+ years proven 3rd line experience within an MSP environment
• Must live locally to North London
• Expert-level M365 administration, including Conditional Access and Intune compliance configured from scratch
• Strong hands-on experience with VMware or Hyper-V, Windows Server, AD, DNS, RDS
• Clear, systematic problem-solving methodology
• Excellent client-facing communication skills, with the ability to explain technical issues clearly
• Proficiency in PowerShell able to read, modify, and write automation scripts

Highly Valued Skills

• Microsoft certifications
• Experience with ConnectWise PSA & Asio RMM, or similar tools
• Azure infrastructure deployment and management
• Firewall administration (Fortinet, Draytek, or equivalent platforms)
• Experience building automated monitoring/remediation workflows in RMM systems

North London - Competitive Remuneration Package Full Time Posted by: Contracts IT Recruitment Consulting Ltd Posted: Tuesday, 2 December 2025 Applicants must be eligible to work in the specified location, * 2% company pension contribution

• Generous holiday entitlement
• Additional day off for your birthday
• Supportive and engaging work environment
• Incentive schemes
• Ongoing training and professional development