Telephony Engineer

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• Stakeholder Engagement: Attend key meetings and represent the department throughout project lifecycles.
• Collaboration: Work closely with internal teams and external vendors to maintain high service standards.
• Service Provisioning: Manage provisioning, support, and cessation of telephony services.
• Mailbox & Queue Management: Oversee the Telephony shared mailbox and resolver group using Service Management tools.
• Continuous Improvement: Identify and champion opportunities for service enhancements and risk mitigation.
• Cross-Team Support: Be willing to learn and assist other areas within Unified Collaboration.

• Several years of experience managing and supporting complex telephony systems.
• Strong understanding of switchboards, call distribution systems, and mission-critical environments.
• Excellent communication and stakeholder management skills.
• Ability to work independently and as part of a team.
• Flexibility to work outside normal hours, including public/bank holidays, and participate in an on-call rota., If you are a proactive, detail-oriented professional with a passion for telephony systems and delivering exceptional service, we'd love to hear from you. Apply today and help us maintain critical communication infrastructure for our organization.

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Lorien is a trusted, award winning tech recruitment specialist, connecting talent with global clients for decades., Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.