1st Line Support Technician

A growing company is looking to recruit a 1st Line Support Technician to join their busy and friendly team. You will be supporting customers by responding to usage and technical enquiries, providing system training and ensuring a high quality support experience across a wide range of software and hardware products., * Acting as first line support/dispatch; answering the support line, logging queries and resolving issues where possible.

• Creating and maintaining accurate records in the support ticketing system to ensure clear customer history and management data.
• Proactively managing your support queue, providing timely updates to customers and taking ownership of issues through to resolution.
• Developing strong diagnostic skills and the ability to test systems for faults and inconsistencies.
• Learning how to install and support the software remotely on customer sites.
• Providing support to colleagues across the various departments.
• Contributing to and updating the company's internal knowledge base.

As the company encourages and supports staff progression and development, this role has a number of areas of progression including progression to 2nd Line support.

They also provide learning opportunities for all its staff by providing access and time to complete online training courses that benefit both individual and the business.

• 1st Line