Junior IT Support Engineer 1st Line

This role will give you the chance to build your skills across a wide range of technologies while supporting small and medium-sized businesses within about 25 miles of St Ives. You'll be part of a supportive team where you can learn, develop, and take on more responsibility as your confidence grows.

What you'll be doing

• Providing 1st line technical support over the phone and via remote access tools
• Helping investigate basic hardware, software, and malware issues
• Keeping clear and accurate notes and documentation
• Following standard operating procedures (SOPs)
• Monitoring and updating support tickets
• Assisting with installing and setting up hardware and software
• Supporting users with Microsoft 365 apps, email accounts, and SharePoint
• Helping users set up email on mobile phones and tablets
• Communicating with customers in a clear, friendly, and professional way

(Don't worry if you don't tick every box - a willingness to learn is important!)

• Hands-on Microsoft 365 experience (creating accounts, basic admin tasks, Outlook, Teams)
• Good working knowledge of Word and Excel
• Awareness of basic IT security best practices
• Some understanding of backups
• Apple Mac experience (nice to have)
• Clean UK driving licence and access to a suitable car
• Basic understanding of networking, firewalls, Active Directory or Group Policy
• Experience with service desk software or RMM tools (advantageous)
• At least 1 year of commercial IT support experience
• Good communication skills and a positive, customer-focused attitude

• 20 days holiday + bank holidays
• Regular Monday-Friday hours (8:30am-5:00pm)
• Clear progression opportunities into 2nd/3rd line roles
• Onsite parking and free refreshments
• Ongoing training and development
• Company pension scheme