Field based IT Support Engineer - Home Based

We're all about making our clients lives easier using technology here at Compex IT and you being as much of a part of their team as their own staff is extremely important to us. It's what separates us from the crowd!

• Your main task will be undertaking hardware setups and installs at client sites in and around the Birmingham area.
• Also managing projects onsite and off site and supporting clients with the onboarding of said projects.
• You'll need to have the right balance of technical ability, and a big smiley face. Lots of that "can do" attitude that people love

What we're offering you

• This a 100% home-based role!!
• This is a very exciting time to join the company for the right person as we are experiencing rapid growth
• We're a small (but perfectly formed) team looking for someone who can grow alongside us and become an integral part of the team.
• The role is varied with plenty of opportunities. You'll be involved in installations and projects, as well as helping look after the helpdesk from time to time and suggesting improvements in the way we provide service to our clients.
• Regular team catch-ups and events

Do you have a valid Driving Licence license?, Do you have experience in Ticket management systems?, First and foremost, you'll need to be passionate and have extremely strong communication skills but you'll also need the following technical skills:

• At least 4 years' experience in an IT support environment with experience gained within a managed service provider/IT service environment is highly advantageous.
• Excellent networking knowledge
• Excellent knowledge of cyber security risks and mitigation techniques
• Strong Computer/hardware configuration and installation experience
• Strong Windows background.......Linux background is advantageous
• Good knowledge of Microsoft 365 (including SharePoint, Teams) administration, troubleshooting, setup
• Knowledge of the 3cx phone system would be an advantage.
• You must self-motivated with a can-do attitude and be able to manage your own time, tickets and projects.

You'll also need to have:

• This role is based remotely so you must be happy to work from home (Ideally, you would have done this for a period of time already) and have a dedicated space at home to work from.
• Experience with job/ticket management system
• A full UK driver's licence - you'll be out and about quite often
• You will need to have your own reliable vehicle to get from site to site., * Managed service provider: 3 years (preferred)
• IT Support: 4 years (required)
• IT support field engineer: 2 years (preferred)
• Office 365 admin/troubleshooting: 2 years (required)

Job Types: Full-time, Permanent

Pay: £32,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Private medical insurance
• Work from home

So. Here's the deal. We're called Compex IT, a growing IT services company based in Birmingham. And due to continued growth, we're looking for a Home Based Field Service Engineer to be part of the team - this role is 100% remote working from home or from a clients site. But it's got to be someone special. Because we have a really happy team of motivated client-focused technology superstars. They're really focused on delivering the best client experience.