NETWORK SECURITY ARCHITECT AND SUPPORT L3

Incident handling in Service support

· Prioritize, schedule, troubleshoot and resolve incoming support requests

· Perform, when required, appropriate ticket escalation

· Follow and monitor the progress of incidents until they are resolved and closed

· Keep regular and clear communication about incident status

· Create, and maintain a knowledge base with appropriate solutions

· Implement documented instructions and recommendation

· Identify opportunities for improvement and make constructive suggestions to be more proactive

Asset Management and monitoring

· Participate to asset upgrade and migration campaigns

· Participate to asset security patching campaigns and compliance remediation actions plans

· Participate to business continuity exercises to ensure resilience of services and infrastructures

· Perform daily health checks of services and infrastructure based on performance indicators

· Perform monthly IT operational permanent control to ensure stability and enhance reliability, BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Understand service and component resiliency

· Firewalls vendor : Fortinet, Palo Alto Network and Check Point including the management console (FortiManager, Panorama, Multi-Domain Security Management)

· Remote access on VPN SSL concentrators: Cisco ASA (Adaptive Security Appliance) and Cisco Secure Client

· Intrusion Prevention/Detection System and Network Detection and Response

· Change, incident, problem management according to ITIL standards

· ServiceNow ticketing et request solution

· Ability to draw infrastructure scheme

· Write architecture and production documents (HLD, LLD)

· Tests equipment to validate new feature or product evolution.

· Monitoring and alerting: Zabbix, Grafana, Dynatrace syslog,

· Reporting, logging and SIEM

· Troubleshooting (PCAP analysis…)

• Languages

· Fluent English written and spoken

· Basic French competence is optional and considered a plus.

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines. Spain IT Production Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.