Technical Systems Engineer

As a Technical Systems Engineer, you will provide 2nd/3rd line IT support across a wide range of technologies while also taking ownership of CRM-related projects. You will be responsible for managing integrations, building workflows, and delivering automation improvements that enhance business operations., * Act as an escalation point for 2nd/3rd line support issues, resolving complex incidents quickly and effectively.

• Support and administer Microsoft 365, Windows Server, Active Directory, networking, and virtualisation technologies.
• Lead CRM-related projects, including implementations, upgrades, and system integrations.
• Build and maintain CRM workflows, automations, and reporting to improve operational efficiency.
• Collaborate with stakeholders to translate business needs into effective technical solutions.
• Document systems, processes, and project outcomes thoroughly.
• Work with vendors and third parties to manage and deliver system enhancements., If you're an experienced IT professional with a passion for both technical support and business systems improvement, this is a fantastic opportunity to take on a hybrid role where you can make a significant impact.

This position is ideal for someone with a strong IT background who also has proven experience delivering CRM solutions and systems projects., * Proven background in 2nd/3rd line IT support within a professional environment.

• Strong knowledge of Microsoft technologies (Windows Server, Office 365, Active Directory, Azure).
• Solid understanding of networking fundamentals (switches, routers, firewalls, VPNs).
• Hands-on experience with virtualisation platforms (VMware or Hyper-V).
• Previous experience delivering CRM projects (Salesforce, Dynamics 365, or similar).
• Skilled in managing CRM integrations, workflow design, and automation.
• Strong problem-solving skills with the ability to manage multiple priorities.
• Excellent communication skills, able to explain technical solutions clearly to non-technical stakeholders.

• Salary up to £60,000 per annum (DOE).
• On-site role in a central London location.
• Opportunity to work across both IT infrastructure and business systems projects.
• Professional development and training support.
• Pension scheme and company perks.