Applications Support Analyst

You would predominantly be supporting their HR and payroll systems amongst others and so experience in supporting these platforms would be beneficial. This is a great opportunity for an ambitious individual looking to progress their career, open to upskilling and keen to learn.

You may already be working as an Applications Support Analyst or be currently working within a Helpdesk environment and looking to transition to Application management.

Experience or knowledge of SolarWinds would be highly advantageous, however experience of other ITSM or even enterprise level CRM's would also be relevant.

It is essential that you have some experience in configuration management and, as you will be supporting users directly, have some prior similar deskside support experience.

Some duties include (but are not limited to):

• Assist in the administration and support of Workday, Neon, SAP, xFlow, their in-house ITSM platform, and other core business systems.
• Perform system checks, monitoring, and network scanning tasks.
• Respond to and resolve helpdesk queries and incidents across supported systems.
• Support testing and rollout of updates, enhancements, integrations, and configuration changes across multiple platforms.
• Proactively identify opportunities for system improvements, automation, and enhanced team processes.

• Experience relating to HR systems, IT support, business system administration, or digital platforms.
• Knowledge and experience of configuration management.
• Good analytical and problem-solving skills.
• Strong verbal and written communication skills -with an excellent customer centric focus.
• Familiarity with Workday, SAP, or similar HRIS/ERP platforms is advantageous.
• Exposure to ITSM tools and/or operational systems such as Neon would be a plus.

In addition to the salary on offer there is a benefits package which includes a Health care plan and life assurance, discounts with major retailers and restaurants and an employee assistance programme.

The role will be a hybrid one following an initial period of training and onboarding with a requirement to be onsite 3 days a week. You must live within an easy commutable distance to be considered.