Application Support Analyst

The Application Support Analyst is responsible for providing technical and functional support for business-critical applications across the organisation. This role ensures the smooth operation, maintenance, and optimisation of software systems, acting as a key point of contact for end-users and stakeholders. You will troubleshoot issues, manage incidents, and support application upgrades and enhancements, working closely with IT, vendors, and business teams to deliver high-quality service., * Provide first and second-line support for business applications, resolving incidents and service requests.

• Monitor application performance, proactively identifying and addressing issues.
• Liaise with vendors and internal teams to escalate and resolve complex problems.
• Support application upgrades, patching, and configuration changes.
• Maintain accurate documentation, including troubleshooting guides and user manuals.
• Deliver training and guidance to end-users on application functionality.
• Participate in testing and deployment of new application features and releases.
• Ensure compliance with IT security, data protection, and regulatory requirements.
• Contribute to process improvement and automation initiatives within application support.
• Report on support metrics, trends, and user satisfaction.

• Degree in Computer Science, Information Systems, or related discipline
• Experience in application support or IT service desk
• Knowledge of ITIL processes and service management
• Experience with business applications (e.g., ERP, CRM, bespoke systems)
• Familiarity with SQL, scripting, or basic programming
• Strong troubleshooting and analytical skills
• Experience with incident, problem, and change management
• Excellent communication and stakeholder management skills
• Ability to work independently and as part of a team