Application & Platform Support Manager

As the Application & Platform Support Manager, you are responsible for the operational support, maintenance, and continual improvement of Skanska's enterprise applications and digital platforms. This includes business-critical systems such as HR, Finance, CRM, Microsoft 365, the internal Data Platform, and bespoke software solutions, * Manage the full application and platform service lifecycle-from onboarding to retirement-ensuring performance, reliability, compliance, and up-to-date documentation in the Service Catalogue, Architecture Repository, and CMDB

• Own service performance metrics, track costs against market benchmarks, and conduct quarterly value and service reviews to ensure agreed business outcomes
• Apply SIAM principles to integrate and govern multiple internal and external providers, clarify roles and accountabilities, and drive multi-supplier performance with Vendor & Contract Management and Global IT
• Monitor performance trends, implement automation and standardisation, and adopt ITIL-aligned practices to enhance stability, responsiveness, and efficiency
• Partner with Cybersecurity and Governance to manage security, data protection, risk, continuity, resilience, and audit readiness in line with regulatory and Skanska IT frameworks
• Oversee changes and releases to minimise disruption and coordinate smooth transitions with Digital, Architecture, and Product teams
• Lead and mentor internal and matrixed supplier teams, build strong relationships with business owners and vendors, and contribute to IT policy, standards, and governance to elevate operational maturity

• Demonstrable experience in managing application and platform support within a complex business environment.
• Experience overseeing enterprise tools such as HR and CRM systems, M365 platforms, and business-critical custom applications in a multi-vendor, Managed Service or outsourced environment
• Strong stakeholder management and relationship-building skills
• Experience with ITIL and SIAM methodologies
• Experience in incident, problem, and change management
• Experience managing budgets and cost allocation
• Strong leadership and people management capability with a focus on collaboration, accountability, and service quality in a matrix environment
• Business-focused, service-driven mindset. Excellent communication and stakeholder management skills, capable of translating technical issues into business impact
• High attention to detail, and a commitment to maintaining secure and compliant systems.
• Ability to produce high-quality documentation and reporting
• Self-motivated, results-oriented, able to work independently and in teams

Skanska, one of the world's leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.