ServiceNow Implementation Specialist

A leading ServiceNow partner in the UK is seeking an experienced ServiceNow specialist to join their ServiceNow team. This role involves hands-on delivery across CSM and HRSD. You will work across the full lifecycle, from solution design to implementation, building modern user experiences and integrating with external systems., * Deliver configuration, development, and implementation across CSM, HRSD, and other Experience workflows.

• Build modern interfaces using the Experience Layer, UI Builder, Service Portal, and Next Experience.
• Integrate ServiceNow with external systems using REST, SOAP, and IntegrationHub.
• Support solution design, pre-sales input, and bid activity within a service provider environment.
• Contribute to optimisation of customer and employee journeys.

• Demonstrable background in ServiceNow development and configuration.
• Strong integration experience (REST/SOAP, IntegrationHub).
• Proficiency with UI Builder, Service Portal, and Next Experience.
• Understanding of customer journeys and the employee lifecycle.
• CIS-CSM and CIS-HRSD certifications, with broad module knowledge.
• Experience with Agentic AI/Now Assist (desirable).
• Current SC clearance or eligibility to obtain it.

Package Salary up to £100,000 per annum depending on experience, plus an excellent benefits package including a 5% bonus. You will be working on a hybrid basis with occasional visit to the office and client site visit.