Japanese-speaking IT Engineer

We are looking for a Japanese-speaking IT Engineer to deliver exceptional IT support across our high-performance environment. This role will provide advanced desktop support and ensure seamless communication with Japanese-speaking users and partners, helping maintain operational excellence across the team., * Deliver responsive and effective IT support for desktops, laptops, mobile devices, and peripherals.

• Act as the primary point of contact for Japanese-speaking users and partners ensuring clear communication and timely resolution of issues.
• Troubleshoot hardware and software problems, escalating where necessary.
• Support Active Directory administration (user accounts, permissions, group policies).
• Assist with planned maintenance, upgrades, and patching of end-user systems.
• Document incidents and resolutions using ITSM tools (e.g., ServiceNow, JIRA, IFS Assyst).
• Provide remote support for users across multiple locations.
• Collaborate with IT teams on escalations and small-scale projects.
• Ensure compliance with IT security standards and assist with backup and recovery processes.

• Fluent in Japanese and English (written and spoken).
• Strong knowledge of Microsoft Windows OS and Office Suite.
• Hands-on experience with IT hardware configuration and troubleshooting.
• Familiarity with ITSM platforms and service delivery best practices.
• Good understanding of Active Directory and networking fundamentals.
• Excellent problem-solving and communication skills.
• Ability to work independently and meet SLAs in a fast-paced environment.
• Exposure to virtual environments (VMware, VDI) (desirable)

Investing in your career is paramount. We promote professional and personal development through a provision of learning opportunities and work with you to shape your career and realise your full potential. As part of our high-performing, collaborative team, you'll enjoy a competitive package, including a discretionary bonus scheme, private healthcare, pension plan, life assurance, TEDSgroup childcare benefits, a cycle-to-work scheme, tech scheme, and car scheme. You will also have access to our state-of-the-art facilities at the AMR Technology Campus, featuring a new on-site gym with fitness, spin and yoga classes, a bistro café, and restaurant. #J-18808-Ljbffr