Microsoft Technologies Engineer

Advanced Support & Troubleshooting

· Handle escalations from Tier 1 support for Microsoft 365 services including Defender, Intune, Purview.

· Diagnose and resolve complex technical issues related to Microsoft solutions.

· Perform root cause analysis and implement permanent fixes.

M365 Administration & Configuration

· Manage Microsoft 365 tenant configurations, security policies, and compliance settings.

· Administer environments, including governance and lifecycle management.

· Advanced configurations, of Intune, Autopilot, Defender

· Support cloud only and hybrid environments (on-premises Active Directory integrated with Azure AD).

· Support device configuration baselines to minimum security standards e.g. CIS

Deployment & Optimisation

· Assist in rolling out new Modern Work features and updates.

· Experience of Azure services

· Optimise collaboration tools for performance and user experience.

Security & Compliance

· Apply Microsoft security best practices (MFA, Conditional Access, DLP, Information Protection).

· Monitor and respond to security alerts within Microsoft 365 Defender and related tools.

User Enablement

· Provide guidance and training to end-users and Tier 1 support teams.

· Document processes, troubleshooting steps, and knowledge articles.

Do you have experience in Scripting?, · Minimum 4 years' experience, preferably in an MSP environment

· SME business solution design.

· Strong expertise in Microsoft Cloud Technologies, (M365 & Azure).

· Experience with OnPrem Server infrastructure inc Azure Active Directory and identity management.

· Proficiency in scripting for automation and administration e.g. PowerShell/SQL

· Strong expertise of Microsoft security and compliance frameworks.

· Strong expertise in Intune and device management.

· Excellent problem-solving and analytical skills.

· Strong communication and stakeholder engagement abilities.

Desirable Skills

· Advanced Microsoft certifications

· Experience with hybrid environments and migration projects.

· Experience of PKI Infrastructure (on-prem & Cloud PKI)

· Experience of pen-testing requirement

· Experience of Linux

· Experience of Networking

Cased Dimensions is a trusted leader in delivering secure, resilient, and compliance-driven IT solutions for high-value organisations. Since 2009, we've partnered with global enterprises and critical government sectors to provide cybersecurity, cloud transformation, and managed IT services that eliminate risk and enable growth. Accredited by Cyber Essentials, ISO 27001, and ISO 9001, we embed security at every level-helping businesses in highly regulated industries such as financial services and investment management operate with confidence in an AI-driven world. Our partnerships with Microsoft, Dell, and Cisco ensure cutting-edge technology tailored to your needs. Our purpose is clear: to protect, fortify, and future-proof the businesses that drive the economy. From Zero Trust security to secure cloud optimisation, we transform IT from a cost centre into a competitive advantage-delivering measurable improvements in compliance, risk management, and operational resilience. With deep expertise in regulatory frameworks like FCA, GDPR, and DORA, we help organisations scale securely, innovate without disruption, and stay ahead of emerging threats. When security and reliability matter most, Cased Dimensions is the partner you can trust. Role Overview This role involves troubleshooting complex issues, implementing best practices, and driving adoption of modern workplace tools. The successful candidate will provide advanced technical support and deliver solutions across Microsoft cloud and modern workplace technologies, ensuring secure and efficient operations for our clients. This role focuses on Azure, Microsoft 365, and endpoint management, ensuring secure and efficient operations for our clients. This role involves troubleshooting complex issues, implementing best practices, migration of hybrid environments to cloud only, and driving adoption of modern workplace tools. This is a hybrid role, that may require travel to offices and client sites within the UK and Ireland.