Senior IT TechnicianHays

You will be joining a forward-thinking Multi-Academy Trust dedicated to providing outstanding education across its schools. The Trust places a strong emphasis on innovation, collaboration, and the effective use of technology to enhance teaching, learning, and administration. As part of the central IT team, you'll play a key role in ensuring that staff and students benefit from reliable, secure, and modern IT systems. The role will be based at a high school in Oldham 5 days a week onsite.

Your new role As an IT Support Technician (2nd/3rd Line), you will:

• Provide advanced technical support across the Trust, resolving escalated IT issues promptly.
• Manage and maintain hardware, software, and network infrastructure.
• Collaborate with the Head of IT Services and colleagues to deliver IT projects and upgrades.
• Train and guide staff on IT systems and best practices.
• Monitor backups, disaster recovery, and cybersecurity protocols.
• Liaise with external IT service providers to ensure efficient delivery of services.
• Support the development and enforcement of IT policies and procedures.
• Ensure compliance with GDPR and safeguarding requirements.

• Proven experience in IT support, ideally within education or a multi-site environment.
• Strong technical knowledge of Windows Server, Active Directory, Office 365, and networking (DNS, DHCP, VLANs).
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills with a customer-focused approach.
• Ability to work independently and collaboratively.
• Enhanced DBS
• A full, clean driving licence and willingness to travel between sites occasionally
• Knowledge of school management systems (SIMS, Arbor).

What you'll get in return

• A supportive and collaborative working environment.
• The chance to make a meaningful impact on education through technology.
• Competitive daily rate and weekly pay
• A dedicated consultant at Hays to assist with any compliance, payroll and to offer new opportunities.