Implementation Specialist (UK)

We are proud of our spectacular growth - we're more than just another tech company. As one of the fastest-growing platforms in the industry, we've seen dynamic growth over the past three years, expanding our revenue and our global customer base. We are building a culture centered on real impact and collaboration, because our team is the heart of our innovation That's why we are looking for you for the Implementation Specialist position!

If you are passionate about e-commerce, want to have a real impact on the global market, and become part of this exciting journey, then this is the perfect place for you. By joining us, you will gain the opportunity to work in a dynamic environment where your ideas will matter, and your work will directly contribute to the success of thousands of sellers. You will be part of an international team, working on global solutions and developing in a culture that emphasizes collaboration and the support of talent.

Sounds interesting? If you feel this is a challenge for you and want to continue conquering the e-commerce market with us, apply today! We are waiting for you.

Responsibilities

• Own and manage end-to-end onboarding projects for e-commerce clients in the UK.
• Lead product walkthroughs, platform configuration, and API integrations with ERPs, shipping carriers, and marketplaces.
• Provide technical product training and onboarding support to merchants.
• Collaborate with Sales, Product, and Support teams to ensure customer satisfaction.
• Troubleshoot integration issues and coordinate with developers when needed.
• Develop reusable implementation templates, guides, and help center articles.
• Contribute to customer success by driving adoption and helping clients optimise Base.com usage.

Nice if you have!

• Comfort working with APIs, platform configuration tools, or basic scripting (e.g., HTML, PHP).
• Familiarity with e-commerce automation, shipping software, POS systems, or CRM tools.
• Has managed an e-shop before
• Startup experience and comfort working in fast-paced environments.
• Coachable, agile and entrepreneurial

• 2+ years of experience in e-commerce, SaaS onboarding, solutions consulting.
• Experience with ERP integration, order processing systems, or retail operations.
• Understanding of e-commerce workflows, logistics, catalog and inventory management.
• Strong project management and stakeholder communication skills.
• Fluent in English.

• Real Impact: the opportunity to actively shape the global e-commerce market and implement solutions that make a difference.
• Global Team: inspiring collaboration with passionate professionals from diverse cultures and corners of the world.
• Dynamic Growth: the chance for professional and personal development within a company experiencing a phase of dynamic growth - grow with us!
• Unlock your potential: Generous personal L&D budget and a transparent roadmap for your career growth.
• Peace of mind package: Comprehensive pension scheme, private healthcare, and holistic wellbeing support.
• Thrive in Brighton: Enjoy our modern office, frequent team socials, and a genuinely collaborative culture.