Salesforce CRM Project Manager

Lead the delivery of a multi-phase Salesforce programme, ensuring smooth implementation, strong governance and successful user adoption., Project Delivery & Governance

• Own planning, scope, timelines and delivery for Salesforce Phase 1 & 2.
• Manage risks, budgets, RAID processes and partner performance.
• Coordinate cross-functional teams and run Agile ceremonies.

Salesforce Platform & Data

• Oversee initial platform configuration, security, environments and releases.
• Ensure scalable architecture and robust data governance.
• Define standards for data quality, integrations and technical design.

Lead & Sales Management Rollout

• Deliver end-to-end rollout of Lead and Sales Management processes.
• Support process mapping, UAT and change adoption.

Stakeholder & Change Management

• Act as the link between business teams, technical teams and external partners.
• Lead regular communication forums and feedback loops.
• Ensure SOWs include measurable deliverables and acceptance criteria.

Quality Assurance & Reporting

• Oversee testing cycles, issue resolution and launch readiness.
• Maintain documentation, dashboards and executive reporting.
• Ensure GDPR alignment and complete post-implementation reviews.

• Proven track record delivering complex Salesforce CRM projects.
• Deep understanding of Data Cloud, Marketing Cloud, Lead Management and core CRM capabilities.
• Strong governance discipline - planning, RAID, budgeting, sprint management and reporting.
• Exceptional communication and stakeholder skills, able to influence at all levels.
• Solid business analysis ability, translating business needs into clear technical tasks.
• Confident working in Agile or hybrid project environments.
• Able to challenge assumptions, drive clarity and manage ambiguity.

Desirable

• Salesforce certifications (Administrator, PM/BA credentials).
• Experience with integrations, data migration and the wider Salesforce ecosystem.
• Background in CRM strategy, customer experience or process optimisation.

Person Profile

• Clear, persuasive communicator with a collaborative approach.
• Highly organised, structured and detail-driven.
• Comfortable engaging senior stakeholders and managing complex landscapes.
• Proactive problem-solver who anticipates issues and removes blockers.
• Passionate about CRM, data quality and continual improvement.