IT Technician - Wonderful School - Lewisham

We are currently seeking a proactive, technically skilled and confident IT Technician to join a modern and forward-thinking secondary school in Lewisham. This is a full-time, permanent position commencing January 2026, offering an excellent opportunity for an IT professional who enjoys problem-solving and working in a fast-paced, supportive environment.

About the School The school is recognised for its commitment to digital learning, innovation and high-quality technical support for both staff and students. Technology underpins many aspects of teaching, learning and administration, and the ICT team plays an integral role in the day-to-day operation of the school.

Staff benefit from:

• Strong ICT leadership and clear development plans for infrastructure
• Excellent CPD and opportunities to build new skills and certifications
• Supportive systems and a team culture that encourages collaboration and initiative
• A positive working environment where technical staff are valued

About the Role As IT Technician, you will be a key member of the school's ICT support team. Responsibilities include:

• Providing frontline technical support to staff and students, responding to helpdesk queries efficiently and professionally
• Troubleshooting and resolving hardware, software and network issues across the school site
• Maintaining desktops, laptops, tablets and classroom devices, ensuring they are updated and functional
• Supporting AV equipment, interactive whiteboards, projectors and sound systems in teaching spaces
• Administering user accounts, password resets, access permissions and basic network management tasks
• Assisting with system upgrades, new software deployments, device imaging and long-term ICT projects
• Documenting issues, solutions and asset information to help maintain an accurate and efficient ICT service
• Supporting whole-school digital initiatives, including online learning platforms and cloud-based tools

• Previous IT support experience (experience within an education environment is advantageous but not essential)
• Strong technical knowledge of Windows, Office 365, networks and peripheral devices
• Confident troubleshooting skills with a logical, methodical approach to problem-solving
• Excellent communication skills and a customer-focused attitude
• Ability to manage workload, prioritise tasks and remain calm under pressure
• Relevant IT qualifications (e.g. CompTIA, Microsoft, Cisco) are desirable but not essential, particularly if experience is strong

Support staff scale, dependent on experience and qualifications.