1st Line IT Support Technician

Are you an aspiring IT professional looking to kickstart your career in a dynamic and supportive environment? Look no further! Our reputable IT service and support company, catering to a diverse range of SME businesses, is seeking a 1st Line IT Support Technician to join our dedicated team. If you have a minimum of 1 year of experience working on an IT helpdesk, supporting Microsoft Windows 11, and possess a solid foundation in associated IT services, we want to hear from you!, Provide prompt and professional responses to customer IT incidents, assisting with technical support and issue resolution

• Assist with customer service requests, including hardware and software setup, configuration, and troubleshooting

• Follow documented procedures and maintain consistent standards to ensure quality and service level agreements are met

• Collaborate with team members, escalating complex issues when necessary

• Document customer interactions and solutions accurately in our ticketing system

• Demonstrate excellent customer service skills, striving for positive customer experiences throughout the support process

Do you have experience in IT service management?, Do you have a GCSE?, Minimum of 1 year of experience working on an IT helpdesk, supporting Microsoft Windows 10

• Familiarity with Windows 10, Microsoft Active Directory, Office 365, Azure Active Directory, and Microsoft Office

• Customer service mindset with a passion for delivering exceptional support experiences

• Strong problem-solving abilities and the aptitude to diagnose and resolve technical issues efficiently

• Basic understanding of associated IT services, such as server environments and Microsoft Cloud services

• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users

What We Offer:

• Comprehensive training and development programs tailored to your experience and career goals

• Opportunity to gain industry certifications, such as CompTIA or Microsoft, based on your experience and aspirations, * GCSE or equivalent (required)

Experience:

• IT service management: 1 year (required)
• Customer Service: 1 year (required)

Job Types: Full-time, Permanent

Pay: £24,000.00-£28,000.00 per year

Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Transport links