IT Service Desk Analyst

EVO is looking for an enthusiastic and motivated Service Desk Analyst to join our IT team. This is a fantastic opportunity to provide effective IT assistance across all aspects of the business while supporting IT management. You'll gain exposure to a wide range of IT projects, systems, and technologies.

What You'll Do

• Deliver comprehensive 1st line technical support across all Group IT systems and services within agreed SLAs.
• Assist users with issues and changes via phone, email, and other communication channels.
• Log and document incidents, changes, and requests accurately using our service management tool.
• Troubleshoot and resolve issues or escalate where necessary.
• Set up hardware and accounts for new users and manage user configurations.
• Provide user training and create supporting documentation.
• Participate in inventory management of software licenses, hardware, and IT assets.

• Previous experience in a customer service-oriented role.
• Experience in IT support or a related field; Service Desk Analyst or Microsoft certifications are desirable.
• Strong knowledge of Microsoft desktop operating systems, Office applications, and computer hardware.
• Basic understanding of networking concepts and phone systems.
• Excellent prioritisation, attention to detail, adaptability, and communication skills.
• A professional telephone manner and empathy with users.

Why Join Us? You'll be part of a dynamic team, working on varied projects and developing your IT skills in a supportive environment.

We're excited you're considering joining our team! At evo we offer a wide range of benefits including a contributory pension, enhanced family leave and company sick pay. Enjoy generous annual leave, with options to buy more or earn extra through long service. We support your wellbeing with an Employee Assistance Programme, optional medical plans and eyecare benefits. Celebrate your birthday with a paid day off or voucher, and take part in charity days. Plus, access staff discounts, car lease deals, Costco membership offers and financial advice. Long service is rewarded with extra holidays and financial recognition. Join us and enjoy a supportive, rewarding workplace.

evo Group is the UK and Ireland's largest multi-channel distributor of business supplies and services. With a centralised logistics network and multiple distribution centres, we deliver essential products efficiently across the nation using our own feet. Our success is driven by our people - we proudly employ over 2,000 colleagues across leading brands including VOW Wholesale, VOW Ireland, Banner, Complete, Premvan, Truline and Staples. At evo, our team is at the heart of everything we do., Join evo Group and be part of a dynamic organisation serving over 70,000 customers across the UK and Ireland. With a team of over 2,000 employees, we operate from 26 transport locations, supported by delivery vehicles and a robust £50 million stock holding. Our success is built on strong partnerships with over 700 suppliers, enabling us to deliver essential business supplies and services efficiently. At evo, you'll be part of a fast-paced, customer-focused environment where your contributions truly matter.