IT Support Technician
Role details
Job location
Tech stack
Job description
You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software.
Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems.
Requirements
- 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential
- Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11
- Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
- Experience of working within an ITIL environment would be valuable
- Technical qualifications such as CompTIA+, Network + would be advantageous
- Experience within a Law Firm or similar area desirable but not essential
- Excellent customer service skills focused on providing your colleagues with first-class support
NB: A full driving licence is essential (access to a vehicle is not required, but beneficial), This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects.
