IT Support Technician

Hays is recruiting an IT Support Technician for a client active in the distribution sector. The company employs several hundred people and is known for its family-oriented culture, strong team spirit, and long-term vision. They value collaboration, autonomy, and continuous learning. The IT department plays a key role in supporting daily operations and ensuring smooth business processes.

Your new role

As an IT Support Technician, you will provide 1st/2nd line support to internal users. Your responsibilities include:

• Handling incoming tickets via the ticketing system and resolving issues related to hardware, printers, scanners, and telephony.
• Assisting users with Microsoft Windows, Open Office, Thunderbird, and network-related problems (TCP/IP).
• Managing onboarding and offboarding processes: preparing laptops, setting up user access.
• Performing basic troubleshooting for servers and network issues, escalating when necessary.
• Participating in IT projects and contributing to process improvements.

This role is office-based, with no travel required. You will work in a team of three first-line technicians and collaborate closely with system engineers.

• Language skills: fluent in French or Dutch, with a good understanding of the other language. English is not mandatory.
• A Bachelor's degree in IT OR equivalent experience.
• At least one year of relevant experience in IT support.
• Good knowledge of Microsoft Windows environments and basic networking concepts (TCP/IP). Linux knowledge is an asset.
• Strong communication skills, customer-oriented mindset, and ability to prioritize under pressure.
• A proactive attitude, willingness to learn, and curiosity about new technologies.

• A competitive salary between €2,800 and €3,800 gross per month, plus:

• Meal vouchers
• Hospitalization and group insurance
• Quarterly bonus based on results
• On-call bonus
• €150 net monthly allowance

• Flexible working hours, possibility of telework, and 32 holidays per year.
• Opportunities for internal growth: several team members have advanced to system engineer and architect roles.