IT Support Champion

Join our innovative IT team as a Support Champion, where technology meets empathy. Enjoy a collaborative environment with great opportunities for growth., * Analyze and resolve IT issues, inquiries, and change requests.

• Provide remote support in German and English to users.
• Act as a bridge between end-users and technical teams for solutions., * Receiving, analyzing, and resolving IT disruptions, questions, and change requests (by phone & in writing)
• Remote support in German and English
• Classification and forwarding of tickets to 2nd level support
• Interface between end user and technology - you translate needs clearly and solution-oriented
• Responsibility for high User Happiness and a consistently positive service experience, * In-house Champions Academy
• Open corporate culture with room for ideas & participation
• Modern infrastructure & home office
• Good accessibility by public transport - free parking spaces
• Regular team events & exchange formats
• Internal development opportunities

Your Impact

You are more than an IT supporter - you are a Support Champion. With your contribution, you make technology human, connect Bots & Brains, and build with us the smart service desk of the future.

• Completed IT training or equivalent experience required.
• Strong knowledge of Microsoft client operating systems and Office.
• Excellent communication skills and a passion for technology., * Completed training in computer science or equivalent professional experience
• Good knowledge of common Microsoft client operating systems and MS Office
• Confident handling of IT systems and joy in technology
• Empathy, patience, and strong communication skills in direct contact with users
• Experience in healthcare is an advantage
• Team player who lives and wants to further develop service excellence