Technician in IT

We are currently seeking a Technician in IT to join our IT and Digital Experience department at The Bedford College Group .

As a Technician, you play an important role in the success of our students through:

• IT Support & Helpdesk - Act as the main point of contact for IT Services, logging and resolving issues via the service desk, email, phone, and in person.
• System Maintenance & Troubleshooting - Configure, maintain, and troubleshoot IT equipment and services across all Bedford College Group sites.
• Administration & Asset Management - Manage IT inventory, update asset databases, issue portable devices, and maintain accurate records.
• Communication & Documentation - Produce user guides, IT support documents, and update intranet content; liaise with staff to ensure systems are properly supported.
• Compliance & College Responsibilities - Uphold safeguarding, EDI, and health & safety standards; contribute to quality improvement strategies and attend training.

• Essential Qualifications - Level 2 computing qualification or equivalent experience; willingness to achieve Level 2 Literacy and Numeracy.
• Technical Skills - Familiarity with Windows OS and Microsoft applications; ability to install, maintain, and troubleshoot PC hardware, peripherals, and software.
• Customer Support & Communication - Ability to assist non-technical users, follow procedures, and provide clear guidance while maintaining professionalism.
• Problem-Solving & Teamwork - Strong troubleshooting skills, ability to work independently or as part of a team, and contribute positively to team goals.
• Flexibility & Compliance - Willingness to work evenings/weekends, uphold safeguarding standards, and maintain appropriate professional boundaries.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

If you do not hold a recognised, qualified teaching qualification, please see attached PGCE CertEd information.

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year. Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training. Safeguarding our Students The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.