Embedded IoT support engineer

• Embedded Operational Support & Collaboration: Serve as Level 3 support for IoT devices connected to our cloud platform, ensuring timely resolution of issues.
• Collaborate with Level 2 users to resolve escalated incidents.
• Apply high-level technical mitigation and provide initial technical findings, helping to identify product gaps and improvements.
• Work closely with cross-functional, international teams to deliver innovative solutions.
• Actively participate in the global DevOps community.
• Troubleshoot and diagnose problems in Linux-based embedded systems.
• Collaborate with development teams to identify and resolve hardware and software issues.
• Create and apply version patches to fix bugs in embedded code when needed.
• Deployment & Rollout Coordination: Coordinate and support the rollout of IoT devices across global environments.
• Ensure smooth integration of embedded systems with cloud services via REST APIs.
• Support Level 2 teams by providing technical insights and escalation support., As an Embedded IoT support engineer, you will play a key role in supporting the embedded devices that power our cloud-connected solutions. You will join a collaborative, dynamic, diverse, and growing team that leverages cutting-edge technology in a truly international environment. Your work will involve diagnosing and resolving issues in Linux-based embedded systems, coordinating device rollouts, and bridging the gap between hardware and cloud services. You will be an integral part of our global DevOps team, collaborating closely with other global digital technology teams to deliver impactful solutions., We foster an environment where every team member can thrive, share ideas, and grow professionally. If you're passionate about making a positive impact and eager to work with talented colleagues on meaningful digital solutions, we encourage you to join us on this exciting journey. To support your success and well-being, we offer a hybrid home office model that combines the flexibility of remote work with the importance of face-to-face collaboration. You will also enjoy benefits such as a lunch voucher and other attractive perks that you will discover when you join us.

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
• Fluent English (spoken and written) is mandatory.
• Strong proficiency in Linux operating systems and troubleshooting.
• Knowledge of networking protocols and IoT communication standards (e.g., DHCP, HTTP, MQTT, CoAP).
• Experience with programming/scripting languages such as Perl, Python, shell scripts, or similar.
• Familiarity with debugging and diagnostic tools such as curl, strace, gdb, tcpdump, and Wireshark.
• Basic knowledge of local networks (e.g., DNS).
• Experience with C/C++ programming languages.
• Experience with Azure IoT services is highly valued.
• Solid understanding of REST APIs and their role in embedded-cloud integration.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to work collaboratively in a team environment.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with Agile methodology is a plus.

• Secure job and salary - permanent contract in a technically exciting, stable, and sustainable industry and an attractive compensation package
• Social benefits and an attractive work calendar.
• Teamwork & safety - an open, transparent, and value-oriented culture
• Individualized training plan from your very first day.
• TK Elevator is a company with an open, transparent culture that focuses on the people who make it up. At TKE you will receive frequent feedback, continuous training and space to contribute your ideas.
• Hybrid home office model that balances remote work with face-to-face collaboration, plus benefits such as a lunch voucher and other perks.

At TK Elevator, we are committed to leading the way in industrial IoT and data-enabled software solutions that make a real difference for our customers and users. Together with top technology partners, we have launched our first Digital Native Elevator, EOX, and continue to innovate to improve lives everywhere, every day.