Content Designer - LBG Homes + Mortgages (12-Month FTC)

The role will involve regular travel to Halifax, and occasional travel to London and our other offices across the UK.

About the opportunity Buying a home is one of the most complex and daunting financial commitments in anyone's life. In the Homes experience design team, we're looking for someone to help make this process easier to understand and complete by bringing our digital experiences to life and to reassure that Lloyds Banking Group is by our customers' side.

You'll be the expert on the copy, tone and personality of the apps and websites our customers rely on every single day.

Within this team, you'll combine research and insights with clear, people-focussed language to refine and develop conversations with customers to help them do what they need to do.

You'll be comfortable giving and receiving feedback to key internal customers across the business and will work closely with product teams to create success metrics.

As a content designer, it'll be your role to:

• Create engaging, readable and accessible content that gives our customers great digital experiences
• Develop genuine empathy for people, understanding their needs, aspirations and challenges
• Take ownership as the content expert in an agile environment
• Think strategically about how our conversations can evolve - and spot opportunities for where they link into other experiences
• Share expertise to help shape the overall design approach
• Provide consistency in the way we have conversations with customers across topics and touchpoints
• Promote and demonstrate how effective writing helps customers

• Experience as a content designer, UX writer or conversation designer
• Familiarity working in a complex or regulated landscape - ideally financial services
• A collaborative mindset ready to be a part of a busy multi-disciplinary team
• Flexibility in writing on-brand content in multiple tones of voice
• Confidence in writing concise, clear and consistent copy for different channels
• The ability to influence and manage multiple stakeholders across product, risk, legal and brand teams
• Experience using and collaborating in design platforms, such as Figma

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer initiative.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• Annual performance-related bonus scheme
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We've placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.