1st Line Engineer

• Provide a high level of technical support to a broad range of clients
• Act as the first point of contact on the help desk for clients
• Carry out installation tasks including setting up PCs, routers, printers and AV equipment
• Work towards both individual and team KPIs
• Escalate service requests to senior engineers where necessary

The ideal candidate will have a minimum of 1 years' experience in an IT support role where you are used to working with users of all levels, providing a high level of technical and customer service at all times., * Minimum of 1 years' experience in a technical support role

• Understanding of basic network fundamentals, including LAN, DNS and DHCP
• Active Directory / Azure / Office365 experience
• Experienced providing a high level of customer service to clients
• Keen and genuine enthusiasm for IT outside of work

This is an excellent opportunity for a 1st Line Engineer to join a thriving MSP who are leaders within their field.

You will be working with an experienced team of Engineers whilst providing a high level of support to broad range of clients, enhancing and developing your technical knowledge within the role.