IT Technician - 6 Month FTC

User support and service delivery

• Handle daily support tickets covering hardware, software and user queries
• Work independently to diagnose and resolve issues escalating to the parent company, software vendor or in-house subject matter expert where required
• Prioritise workload effectively and communicate clearly with users including setting expectations and saying "no" or "not yet" when appropriate
• Provide friendly customer focused support both in person and remotely
• Produce clear documentation, internal "how to guides" and configuration notes and keep records up to date
• Provide occasional user training where reasonable

Operational management of IT equipment

• Build and configure Windows laptops using the approved image
• Support and manage Android smartphones using the company MDM
• Maintain inventory of devices, SIM cards and spare equipment
• Support onboarding and leaver processes by preparing equipment accounts access and documentation
• Maintain local office technology including copiers, badge printers, meeting room AV equipment and door entry systems
• Assist with procurement of equipment under the direction of the manager
• Help maintain and improve the helpdesk processes

Construction site and field support

• Support the setup of approximately five temporary site offices each year including connectivity using Starlink units preparing laptops, printers and mobile devices and working with third party installers when needed.
• Travel to other offices or sites as required, usually around once per month
• Lift and move equipment, set up desk equipment and occasionally work at height using a ladder
• Maintain a small stock of spare kit ready for rapid deployment

Security and compliance

• Follow the parent company, policies, processes and technical standards
• Carry out regular audits to ensure access and permissions remain appropriate
• Lead by example by completing cyber security learning on time, reporting health and safety concerns and following all protocols

Work environment and expectations

• Office based with occasional working from home where appropriate
• Occasional early starts or late finishes may be required but no routine out of hours work
• Travel required around once per month

• Experience in a first- or second-line IT support role
• Good understanding of networking including IP addressing, patching, connectivity and working with network specialists
• Strong troubleshooting skills with the ability to work independently
• Experience with Windows laptops, Microsoft 365, Android devices and common business applications
• Confident documenting systems, writing clear instructions and recording configuration details
• Good customer service skills with the ability to communicate proactively and clearly
• Comfortable managing priorities and setting expectations with users
• Works well in a small team and can support colleagues when needed

Other requirements

• Full driving license