Simulator Support Technician

We are seeking a highly motivated and detail\u2011oriented Simulator Support Technician to join our dynamic team. As a Simulator Support Technician, you will play an essential part in ensuring that our customer and our delivery teams have the most advanced simulation equipment available to them in order to maintain levels of activity in accordance with the contract. You will work closely with various departments, within our organisation, including Operations and Field Support Representatives, to manage the influx and outflux of equipment, conduct regular maintenance and equipment repairs, inventory audits, and prepare detailed reports on stock levels and usage. Your contributions will directly impact our mission to deliver top\u2011tier capabilities in our European business sector. Join us in this exciting opportunity to elevate your career in a fast\u2011paced, innovative environment as we seek to protect and secure our future through advanced technologies and systems.

This role will be based at our Andover site 5 days a week., * Support, repair & maintain customer owned simulator equipment in accordance with corrective & preventative maintenance processes.

• Conduct simulator troubleshooting & fault diagnosis.

• Carry out basic electrical repairs / LRU replacement & general repairs in line with business processes.

• Reconfigure & install simulator software when required.

• Prepare & maintain reports on all repair work carried out on the simulation equipment using a bespoke Equipment Management system.

• Assist in the preparation of simulation equipment prior to deployment, including simulator configuration & picking and packing.

• Co\u2011ordinate the issue, receipt & storage of materials using the SAAB Equipment Management system, in accordance with established procedures, to the customer.

• Assist with regular inventory counts and maintain accurate records to ensure stock levels (simulators & associated spare parts) meet operational needs.

• Oversee the organisation and cleanliness of the storage & repair areas, ensuring compliance with safety regulations.

• Provide simulator training to the customer during the equipment issue process.

• Support the Site Manager as required to meet daily operation requirements.

• Support other SAAB UK sites and field exercise activities when required., Join our client as a dedicated Technical Support Specialist in Southampton, Hampshire, UK. This role is essential for maintaining the high standard of customer service and technical assistance that our clients rely on. You will be the first point of contact for customers experiencing technical difficulties with our products and services, providing timely and effective solutions. This involves diagnosing issues, guiding users through troubleshooting steps, and escalating complex problems to higher support tiers when necessary. The ideal candidate will have exceptional communication and interpersonal skills, a patient and empathetic approach to customer interactions, and a strong aptitude for understanding technical concepts. Responsibilities include responding to incoming support requests via phone, email, and chat; documenting all support interactions accurately; and contributing to a knowledge base of common issues and solutions. A solid understanding of IT systems, software applications, and hardware troubleshooting is highly desirable. We are looking for individuals who are passionate about technology and committed to delivering outstanding customer experiences. This is a fantastic opportunity to grow your career in a supportive and fast\u2011paced environment. A competitive salary, comprehensive benefits package, and opportunities for ongoing training and development are offered. Technical Support Engineer \u2013 Southampton Our client is seeking a dedicated and knowledgeable Technical Support Engineer to join their busy team in Southampton, Hampshire, UK. This is an on\u2011site position where you will be the first point of contact for customers experiencing technical issues with our client's innovative software products. You will be responsible for diagnosing, troubleshooting, and resolving a wide range of technical problems, ensuring customer satisfaction and retention., * Respond to customer support requests via phone, email, and our ticketing system in a timely and professional manner.

• Diagnose and troubleshoot software and hardware issues reported by customers.

• Provide clear and concise technical guidance and solutions to end\u2011users.

• Escalate complex issues to senior support engineers or development teams when necessary.

• Document all support interactions, resolutions, and knowledge base articles.

• Assist in the testing and quality assurance of new software releases.

• Maintain a deep understanding of our client's product suite and technical infrastructure.

• Proactively identify recurring issues and suggest improvements to product functionality or support processes.

• Contribute to building a positive customer experience through excellent service.

• Collaborate with sales and product teams to provide feedback on customer needs and product performance., * Lead and manage a team of technical support professionals.

• Oversee the daily operations of the technical support department.

• Develop and implement efficient technical support processes and workflows.

• Provide advanced technical troubleshooting and problem\u2011solving for complex customer issues.

• Train, mentor, and evaluate technical support staff.

• Serve as a point of escalation for critical customer inquiries.

• Monitor support performance metrics and implement improvements.

• Collaborate with engineering and product teams to address product issues and enhancements.

• Maintain comprehensive documentation of support procedures and solutions.

• Ensure high levels of customer satisfaction and service quality., * Diagnose and resolve intricate technical issues across various platforms.

• Provide in\u2011depth technical guidance and support to junior team members.

• Document solutions and best practices in knowledge base articles.

• Participate in on\u2011call rotations to provide out\u2011of\u2011hours support.

• Proactively identify recurring issues and collaborate with development to implement long\u2011term solutions.

• Manage customer relationships and ensure a high level of satisfaction through timely resolution., Our client, a growing organisation in the service sector, is seeking an experienced Technical Support Manager to lead their IT support and helpdesk operations. This role offers a hybrid working model, allowing for flexibility between remote work and on\u2011site presence at our offices in Southampton, Hampshire, UK. Key Responsibilities

• Lead and manage the IT Helpdesk team, providing guidance, training, and performance management.

• Oversee the resolution of technical issues across hardware, software, and network infrastructure.

• Develop and implement IT support policies, procedures, and SLAs.

• Manage incident and problem management processes to minimise disruption to business operations.

• Ensure efficient ticket management and timely resolution of user requests.

• Monitor system performance and proactively identify and address potential issues.

• Manage IT asset inventory and procurement processes.

• Collaborate with IT infrastructure and development teams to implement system upgrades and new technologies.

• Maintain documentation for IT systems, procedures, and troubleshooting guides.

• Drive continuous improvement in IT support services and user satisfaction., * A Driving License and own transport is essential as office location is not served by public transportation. Established Software firm have a new opening for a Graduate Technical Support Developer \u2013 C#, T\u2011SQL, ASP.Net. The responsibilities of the role will be quite wide ranging because all technical staff do both software development / programming and technical support. You will learn the product portfolio from a site support point of view before moving onto development. You will then take on a portion of the support work whilst working with an experienced developer until full technical competency is attained., We are looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.

• Proven experience in inventory management & warehouse operations in a fast\u2011paced environment.

• Strong organisational skills with the ability to manage multiple tasks & prioritise effectively.

• Proficient in inventory management software and Microsoft Office Suite, particularly Excel.

• Excellent communication skills and the ability to work collaboratively within a team environment.

• Attention to detail and ability to identify discrepancies & resolve issues promptly.

• Familiarity with safety & compliance regulations within the industry, including hazardous material handling

• Knowledge of electrical repairs including IPC Certification for soldering electrical & electronic assemblies or equivalent.

• Counter Balance Forklift License, new or refreshed within the last three years. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to : Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview., * Proven experience in a technical support or helpdesk role.

• Strong understanding of operating systems (Windows, macOS, Linux).

• Familiarity with networking concepts (TCP / IP, DNS, DHCP).

• Experience with CRM or ticketing systems (e.g., Zendesk, Jira Service Management).

• Excellent troubleshooting and diagnostic skills.

• Exceptional customer service and interpersonal skills.

• Ability to explain technical concepts to non\u2011technical users.

• Basic scripting or programming knowledge is a plus.

• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is preferred. Technical Support Lead \u2013 Southampton (Remote) Our client, a leading technology solutions provider based in Southampton, Hampshire, UK, is looking for a highly skilled and motivated Technical Support Lead to manage their customer support operations. This role offers the flexibility of being fully remote, enabling you to work from anywhere in the UK while being an integral part of our client's dedicated support team., * Bachelor's degree in Computer Science, IT, or related field, or equivalent practical experience.

• 5+ years of experience in technical support, with at least 2 years in a leadership role.

• Expertise in troubleshooting hardware, software, and network issues.

• Strong understanding of operating systems and IT infrastructure.

• Proficiency with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management).

• Excellent communication, interpersonal, and problem\u2011solving skills.

• Ability to work independently and manage a remote team effectively. Senior Technical Support Engineer \u2013 Southampton Our client is seeking a highly skilled and customer\u2011focused Senior Technical Support Engineer to join their team based in Southampton, Hampshire, UK. This role requires a dedicated professional who can provide advanced technical assistance and resolve complex issues for their diverse client base., * Minimum of 4-5 years of experience in a similar role, preferably with a focus on complex system troubleshooting.

• Deep understanding of operating systems, network protocols, and common hardware configurations.

• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.

• Excellent analytical, problem\u2011solving, and communication skills.

• Certifications such as CompTIA A+, Network+, or Microsoft certifications are highly desirable., * A Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.

• Minimum of 5 years of experience in IT support or helpdesk roles, with at least 2 years in a management or supervisory capacity.

• Proven experience managing and motivating technical support teams.

• Strong understanding of IT infrastructure components.

• Experience with ITSM tools and best practices (e.g., ITIL).

• Excellent problem\u2011solving, analytical, and troubleshooting skills.

• Exceptional communication, customer service, and interpersonal skills.

• Ability to prioritise and manage multiple tasks effectively in a demanding environment.

• Experience with remote support tools and technologies. Graduate Technical Support Developer \u2013 C#, T\u2011SQL, ASP.Net, Valid UK driving license and own transport, recognised qualification aligned to Computer Programming / Software Development, ideally degree educated in Computer Science or other numerate discipline, with a keen interest in all things Software Development. The role will suit individuals currently working as Graduate Technical Support Developer \u2013 C#, T\u2011SQL, ASP.Net, Software Developer, Support Engineer, Graduate Programmer, Junior Developer and be living within a commutable distance of Newbury, Reading, Swindon, Andover, Oxford, Salisbury, Southampton, Winchester, Devizes, Berkshire or willing to relocate. Senior Technical Support Engineer \u2013 Linux, Windows, SQL, AWS, * Experience using terminal sessions (e.g., PuTTY, native SSH).

• Good at executing Linux commands confidently for daily operational tasks and troubleshooting.

• Additional Linux skills, including scripting and system administration basics.

• Windows Operating System : Complete knowledge required to debug application issues hosted on Windows platforms.

• Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application\u2011related issues.

• Database Skills : Strong understanding of query executions across databases.

• Hands\u2011on working experience in executing and debugging SQL queries in live environments.

• Well\u2011versed in database\u2011related issue handling, including deadlocks, slow query troubleshooting, and monitoring.

• Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).

• Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.

• Moderate troubleshooting skills for issues related to cloud infrastructure and applications.

Saab in UK is growing rapidly, with over 500 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth. What you will be part of : Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations.