IT Engineer at HMP Altcourse - HMP Altcourse Brookfield Drive L9 7LH

• Completion of daily checks.
• Competition of daily tool checks and supporting documentation
• Logging of all calls.
• Processing of basic change requests e.g. new user setup, file/folder access, leaver forms
• Escorting of 3rd party contractors
• Production of FAQ guides for all supported systems
• Take ownership of the ordering process for the site. Raising and tracking POs, placing orders, taking delivery of orders, completion of GRN forms and resolution of any issues with orders
• Installation of new equipment: PCs, phones, scanners, printers.
• General housekeeping e.g. Stock taking and control, ensuring the IT office is maintained to an acceptable standard reducing negating any health and safety risks.
• Completion of the Quarterly security group audit

• First-rate knowledge/familiarity with MS Office/Office 365 suite
• Excellent knowledge of Windows 10 & 11
• Previous experience in a First Line Systems support or similar IT role
• Ability to work individually or as part of a pro-active team.
• Attention to detail
• Ability to prioritise workload
• Able to obtain SC clearance & Disclosure Scotland
• Driving licence would be advantageous
• Ability to work outside normal office hours as dictated by projects/incidents
• This position does involve some prisoner interaction
• It also involves occasional travel and out of hours working

Package Description

Up to 29,000 depending on experience

Working with Sodexo is more than a job; it's a chance to be part of something greater.

You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural and be the best versions of themselves. We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.