Operations Support Manager

Job description

Job Title: Operations Support Manager

Reporting to: Regional Manager

Job objectives and responsibilities

The primary focus of this role is to provide support to the Senior operations Manager and the South West Security operation in it's entirety. The role will underpin our company values and deliver this to our security team to uphold all values that Mitie hold. The main duties support ways of working but not withstanding additional requests to support our customer or Mitie staff.

Main duties

• Prioritise sites on a risk basis and spend time across region accordingly.
• Partner with the Operations management team in order to continually improve the service offering to all our customers.
• Show a level of flexibility and be able to adapt to new requests outside of the core role on request.
• Where appropriate for role, undertake Office Management responsibilities, such as facilities management, health and safety procedures.
• Ensure all requests are responded to in a timely manner
• Ensuring systems and software processed and inputted is in accordance with GDPR.
• Any other reasonable duties as required by your Line Manager
• Ensure standards of dress, safety (PPE) and presentation are always maintained in line with client expectation and report back any requirements to operations manager.
• Provide management support outside of core hours as in business-critical situations.
• Provision of daily activity reports to the Senior operations manage.
• Work with Operations managers to ensure regular updates are communicated to all staff.
• To assist the Operations Managers in any HR cases as required
• Be prepared to undertake any reasonable duty as and when required to meet the clients expectations.
• 1 week per month to undertake the Duty Manager role which will include weekend working

Recruitment

• collection of right to work information
• sending of Micheck and follow up
• ordering of Uniform for New starters.

Uniform and ID card,

• Checking and ordering of ID cards and uniform
• Follow up on missing Uniform from orders

On site Equipment and documents

• Checking of onsite equipment, Laptops, Phones, Printers, Search wands. Ordering where needed
• Understanding of Merlin
• Checking and Updating of AI's RA's Training recording. Both online and paper copies on sites

Training and E Learning

• Checking officers have access to e-learning
• Ensuring eLearning is completed
• Ensuring that there is evidence on site

Welfare checks

• Site Visits and Welfare check out of Hours that are recorded on WP+

Investigations

• Operations Manager assistance with Investigations/Grievances

Person Specification

• Min 2 years' experience in an operational role
• Involvement in a regulated operational regime
• Good and positive commercial skills, high level numeracy & literacy skills
• Excellent report-writing and analytical skills with attention to detail.
• Management through influence
• Resilient and tenacious
• Can do" approach
• Works well under pressure

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

• Min 2 years' experience in an operational role
• Involvement in a regulated operational regime
• Good and positive commercial skills, high level numeracy & literacy skills
• Excellent report-writing and analytical skills with attention to detail.
• Management through influence
• Resilient and tenacious
• Can do" approach
• Works well under pressure