Helpdesk Support

• Responsible for managing information and ICT resources.
• In charge of preparing information management and processing rules, developing the concept of information, defining technical standards and norms, and implementing information and communication systems.

Your tasks

• Test products, ensures the distribution and installation of various hardware and software products, and also acts as an after-sales service provider.
• The first point of contact for all questions related to products or information management procedures and handles bottom-up issues to enable the implementation of structural solutions.
• You also maintain a functional link with the decentralized offices to facilitate the implementation of various norms and standards at the district level.
• You manage and oversee the Service Management Committee, where SLAs for first- and second-line support are developed and where client support procedures are monitored, including the norms and standards to be applied by decentralized services.
• You manage the plan-do-check-act cycle, reporting structural problems encountered in applications or procedure to the Operations division.

Your challenges

• Make the digital transformation a reality by securely implementing various tools and technologies to meet the challenges of today and tomorrow.
• Guarantee the cybersecurity of our applications and environments by ensuring their optimal security.
• Participate in the digitalization, modernization, and implementation of modern, mobile, secure, and high-performance systems.
• Provide ICT support, maintenance, and technical expertise for products supported by the Services Division to enable Integrated Police users to perform their duties effectively and efficiently.
• Report on activities to the project manager or ICT manager.
• Provide support during the rollout of IT applications.
• Assist and support users with the configuration of One PCs.
• Support the implementation of operational information systems as part of second-line support.
• Provide technical information and answers to users.
• Serve as the point of contact for second-line technical support.
• Coordinate the execution of technical tasks, activities, and procedures.
• Conduct technical analyses and provide recommendations.
• Provide technical support
• Prioritize tasks
• Stay up-to-date with the ICT management products used at GPI.
• Participate in a 7:00 AM - 5:00 PM on-call rotation.

• Active directory
• Intune
• ITSM
• SCCM
• Support & maintenance
• System administration
• System engineering
• W11

Languages

• Dutch: Passive knowledge
• English: Passive knowledge
• French: Native