AWS Solution Architect

• Design end-to-end architecture for Amazon Connect implementations, including call flows, routing logic, and customer experience journeys.
• Define and implement integration strategies with AWS services (Lambda, DynamoDB, S3, Lex) and external systems (CRM platforms, APIs).
• Act as the technical lead and primary point of contact for stakeholders during design and delivery phases.
• Ensure security, compliance, and adherence to AWS best practices and organizational standards.
• Optimize system performance, scalability, and cost efficiency.
• Prepare architecture diagrams, solution design documents, and technical specifications.
• Collaborate with development teams, project managers, and business analysts to ensure successful delivery., * At Capgemini Belgium we offer flexibility in more than one way: next to our hybrid way of working, where we offer you can work 70% from home, we also offer our flex abroad program. With this program you can work up to 45 days abroad, this to maintain a good work-life balance.
• Next to this we also offer following additional benefits:

• Net expenses
• Company car or mobility budget (whatever works best for you)
• Health insurance
• Meal vouchers
• Pension plan
• Eco vouchers from €250/year.
• A flex plan where you can buy extra days off, update your insurance or buy home office supplies.
• 32 vacation days + Bank holidays.

• Proven expertise in Amazon Connect and the AWS ecosystem.
• AWS Certified Solutions Architect.
• Experience designing and implementing cloud-based contact center solutions.
• Strong knowledge of API integrations; event-driven & serverless architectures.
• Understanding of security best practices and compliance frameworks (e.g., GDPR, PCI DSS).
• Excellent communication and stakeholder management skills.
• Familiarity with architecture frameworks such as AWS Well-Architected or TOGAF.

Nice to Have:

• Experience with CRM platforms like Salesforce or ServiceNow.
• Proven expertise in delivering AI-embedded solutions
• Knowledge of AI/ML services for conversational interfaces (e.g., Amazon Lex).
• Background in telephony systems and omnichannel customer experience.
• Hands-on experience with reporting and analytics tools.

Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.