System Engineer for the IT Service Desk / IT Support (m/f) 100%

Join T&N as a System Engineer in Dietlikon, specializing in IT support. Be part of a dynamic team offering tailored ICT solutions., Become part of our team! For our location in Dietlikon, we are looking immediately or by arrangement for an ambitious personality as a System Engineer for the IT Service Desk. Service services are the foundation of a long-term customer relationship, so you are very important to us.

Your tasks

• Coordination of our Service Desk team of 3-5 employees
• Planning personnel resources for the Service Desk & on-call duty
• Ensuring Service Desk quality (tracking SLAs and monitoring messages)
• Processing and resolving support requests 1st to 2nd level (by phone, email or ticketing) in daily dialogue with our customers
• Classifying, processing and documenting support tickets
• Troubleshooting, monitoring, reporting
• Independently analyzing, processing and resolving system faults
• User administration and policy assignment via Active Directory
• Initiating escalation procedures
• Creating and updating instructions and documentation

• Completed IT education with at least 5 years in service desk roles.
• Strong analytical skills and broad IT knowledge in Microsoft environments.
• Excellent communication in German and English, calm under pressure., * At least 5 years of experience in the service desk
• Enjoyment of customer contact and strong communication skills
• High analytical and conceptual skills
• Broad IT knowledge in the Microsoft system environment
• Knowledge in the areas of Windows Server and functions/roles, Active Directory, Exchange Server as well as Citrix and virtualization
• Knowledge in network and security environment
• Strong helpfulness as well as quality and sense of duty
• Calm and composed handling of customers even in difficult situations
• Very good written and spoken German and English skills
• Willingness for on-call duty (approx. 4 weeks / year)

What T&N offers you

• Challenging and varied activity
• We maintain a strong team culture with flat hierarchy and openness
• Pleasant working atmosphere as well as a committed, dynamic and young team
• Opportunity for ongoing training and further education
• Possibility for home office
• Employee discounts

T&N stands for tailored ICT solutions in the business environment. We are an owner-managed company, founded in 1996, today with around 180 employees at ten locations in Switzerland and Austria.